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Life Medical Center & Clinics is seeking a professional and customer-focused Customer Service Executive to join its growing team across Dubai, Sharjah, and Ajman. This role is ideal for individuals who are passionate about delivering exceptional service and creating a positive experience for patients and visitors.
The successful candidate will act as a key point of contact for patients, assisting with inquiries, appointments, and general support while ensuring a high standard of customer satisfaction. Strong communication skills in both Arabic and English are essential for this position.
This opportunity offers the chance to work within a reputable healthcare environment where excellent service, professionalism, and patient care are highly valued.
Key Responsibilities:
• Welcome and assist patients and visitors in a professional manner
• Handle customer inquiries and provide accurate information regarding services
• Schedule and coordinate patient appointments
• Maintain patient records and ensure data accuracy
• Address concerns and resolve customer issues efficiently
• Coordinate with medical and administrative teams to ensure smooth operations
• Deliver a positive patient experience while maintaining service standards
• Follow company policies and healthcare service procedures
Requirements:
• Fluency in both Arabic and English
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Professional appearance and customer-focused attitude
• Ability to multitask and work in a fast-paced environment
• Strong organizational and problem-solving skills
• Strong knowledge of:
• Customer service principles and best practices
• Appointment scheduling and patient coordination
• Administrative and front-desk operations
• Microsoft Office applications and customer management systems
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