Posted:
Transmarine Cargo Services LLC is looking for a Customer Service Executive to join its logistics team in Dubai. This role is ideal for a customer-oriented professional with experience in freight forwarding who can ensure smooth shipment coordination while delivering excellent client support throughout the shipping process.
The successful candidate will work closely with the sales team, assist with client onboarding, prepare freight quotations, coordinate with shipping lines and agents, and provide timely shipment updates until proof of delivery (POD). Candidates with strong communication and relationship management skills are encouraged to apply.
Key Responsibilities:
• Support the sales team with client onboarding and business development activities.
• Follow up with existing and prospective clients to generate business opportunities.
• Prepare competitive freight quotations and pricing proposals.
• Coordinate with shipping lines and freight agents to secure the best freight rates.
• Manage shipment coordination after booking confirmation.
• Provide clients with regular shipment updates until proof of delivery (POD).
• Maintain strong customer relationships and deliver high-quality customer service.
Requirements:
• 2–3 years of experience in Freight Forwarding, Shipping, or Logistics.
• Experience in customer service, sales support, or freight coordination.
• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
• Strong customer relationship management and follow-up skills.
• Excellent communication and coordination abilities.
• Female candidates are preferred.
Strong knowledge of:
• Freight forwarding operations
• Customer service and sales support
• Freight quotations and rate negotiations
• Shipment coordination and tracking
• Shipping documentation and logistics processes
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
