Customer Service & Digital Marketing Officer

Job Summary

• Our client is a growing and customer-focused organization seeking to recruit a proactive, creative, and results-oriented Customer Service & Digital Marketing Officer. The successful candidate will play a key role in enhancing customer experience, supporting sales growth, and strengthening the organization’s digital presence through effective customer engagement and digital marketing initiatives.
• This position requires an individual with strong communication skills, a customer-centric mindset, and the ability to develop engaging digital content while supporting lead generation and customer retention efforts.

Key Responsibilities

Customer Service

• Respond to customer inquiries through phone calls, emails, social media platforms, WhatsApp, and walk-in visits.
• Provide accurate information regarding the company’s products and services.
• Handle customer complaints professionally and ensure timely resolution.
• Follow up on customer requests and maintain high levels of customer satisfaction.
• Maintain and update customer records and databases.

Digital Marketing

• Manage the company’s social media platforms, including Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and WhatsApp Business.
• Create, schedule, and publish engaging content across digital platforms.
• Monitor social media engagement and respond promptly to customer inquiries.
• Generate leads through digital marketing campaigns, promotions, and online engagement activities.
• Assist in developing and implementing digital marketing strategies.
• Track, analyze, and report on the performance of digital marketing initiatives.

Sales Support

• Generate and follow up on leads to support business growth objectives.
• Assist in planning and executing marketing campaigns, activations, and promotional events.
• Support customer retention initiatives through regular engagement and follow-up activities
• Collaborate with internal teams to ensure a seamless customer experience.

Minimum Qualifications & Requirements

• Diploma or Degree in Marketing, Business Administration, Public Relations, Communications, Sales and Marketing, or a related field.
• Minimum of two (2) years’ experience in customer service, sales, digital marketing, or a related role.
• Experience managing social media platforms and executing digital marketing campaigns will be an added advantage.
• Strong understanding of customer engagement and digital marketing best practices.
• Proficiency in Microsoft Office applications.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation and relationship management abilities.
• Proficiency in social media management and digital marketing tools.
• Content creation, copywriting, and storytelling skills.
• Good organizational and time-management skills.
• Ability to multitask, prioritize tasks, and work under pressure.
• Basic graphic design skills will be an added advantage.
• Strong analytical, problem-solving, and reporting skills.
• Sales, persuasion, and negotiation skills.
• Creative, proactive, and results-driven mindset.

Benefits

• Competitive remuneration package.
• Career growth and professional development opportunities.
• Dynamic and collaborative working environment.