Customer Service Agent
Posted:
Position: Customer Service Agent
Date Posted: April 9, 2026
Industry: Customer Service / Facilities Management
Employment Type: Full Time
Experience: 2–3 Years
Qualification: Bachelor’s Degree or Diploma in Business Administration, Customer Service, or related field (preferred)
Salary: AED 4000 to 7000 (estimated)
Location: Dubai, United Arab Emirates
Company: Holford
Description:
An organization is urgently seeking a dedicated and customer-focused Customer Service Agent to join its team in Dubai. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and have the ability to handle inquiries efficiently across multiple communication channels.
The successful candidate will be responsible for maintaining positive customer relationships, resolving concerns promptly, and ensuring that all service interactions meet high professional standards. You will also work closely with internal departments to guarantee seamless service delivery.
Key Responsibilities:
• Respond to customer inquiries through phone calls, emails, and face-to-face interactions
• Provide clear, accurate information about services and address customer concerns in a timely manner
• Maintain detailed records of all customer communications and transactions
• Coordinate with internal teams to ensure efficient and smooth service operations
• Uphold a high standard of professionalism and ensure customer satisfaction at all times
Requirements:
• 2 to 3 years of proven experience in a customer service role
• Previous experience in Facilities Management will be considered a strong advantage
• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build positive relationships
• Good problem-solving abilities and attention to detail
• Ability to work under pressure and handle multiple responsibilities effectively
What We Offer:
• Competitive salary package
• Supportive and professional working environment
• Opportunities for career growth and skill development
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