Customer Retention Specialist
Posted:
Position: Customer Retention Specialist
Date Posted: July 18, 2026
Industry: Customer Success | SaaS | Technology | Business Operations
Employment Type: Full Time
Experience: 2+ Years of Customer Service or B2B Sales Experience Preferred
Qualification: Bachelor’s Degree Preferred
Salary: $44,000 – $52,000 Per Year
Location: United States (REMOTE)
Company: Confidential
Description:
A global AI-powered business platform is seeking a Customer Retention Specialist to support customer engagement, reduce churn, and improve long-term client relationships. The company provides digital infrastructure that helps agencies, entrepreneurs, and small businesses automate operations, manage conversations, and scale efficiently.
The successful candidate will be responsible for proactive customer outreach, identifying retention opportunities, resolving concerns, and delivering personalized solutions. This remote-first role requires strong communication skills, customer-focused thinking, and the ability to work in a fast-paced, data-driven environment.
Key Responsibilities:
• Conduct daily outbound outreach through calls, emails, and follow-ups with assigned customer accounts.
• Engage customers experiencing declining usage, payment issues, cancellation intent, or reactivation opportunities.
• Identify customer challenges through active listening and provide consultative solutions.
• Communicate the value of company services clearly and confidently.
• Handle customer objections professionally while working toward positive retention outcomes.
• Identify opportunities for plan optimization, upgrades, and account reactivation.
• Support churn reduction and revenue retention goals by escalating recurring issues.
• Maintain accurate CRM records, interaction notes, tags, and case outcomes.
• Analyze customer trends and provide feedback for service improvements.
• Take ownership of performance goals, outreach targets, and customer success metrics.
Requirements:
• Strong English communication skills, both written and verbal.
• Experience handling customer objections and follow-up processes.
• Previous experience working in a remote environment with structured daily targets.
• Organized, detail-oriented, and process-driven approach.
• Familiarity with SaaS products and CRM systems.
• Working knowledge of Google Suite, including Docs, Sheets, and Calendar.
• Ability to manage multiple tasks while maintaining quality standards.
• Customer-focused mindset with strong emotional intelligence.
• Comfortable working in a fast-paced and data-driven environment.
• Reliable high-speed internet connection and professional remote workspace.
• Strong knowledge of:
• Customer retention strategies and engagement practices
• CRM systems and customer data management
• SaaS platforms and subscription-based business models
Preferred Qualifications:
• Bachelor’s degree preferred.
• 2+ years of experience in Customer Service or B2B Sales.
• Experience using the company’s CRM system is an advantage.
Benefits:
• Remote-first work environment.
• Opportunity to work with a global technology organization.
• Inclusive and collaborative workplace culture.
• Professional growth and development opportunities.
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