Customer Retention Executive Nairobi (4 Positions)
This Job has Expired
Posted:
Company Details
Industry:
Information Technology and Services
Website:
https://g.co/kgs/VdDCtuv
Description:
Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
KEY RESPONSIBILITIES
- Proactively engage and retain customers
- Identify at-risk clients & implement retention strategies
- Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement
REQUIREMENTS & SKILLS
CORE FUNCTIONS
- Bachelor's Degree (Business, IT, Telecom or related)
- At least 2 years in customer service/retention
- Support across Vilcom services
- Monitor churn & customer satisfaction
- Coordinate with SOC & technical teams for issue resolution
- Ensure consistent customer communication & experience
- Knowledge of CRM, ISP services & customer lifecycle Strong communication & problem-solving skills
396 open positions on Semasocial right now
· 7781 open positions in Nairobi County, Kenya
· 30 posted in the last 7 days
Contact Information
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