Customer Development Lead (Modern Trade) - Beverages-Nakuru (1)

Company Details

Rating: No ratings yet log in to rate this company
Industry: Consulting
Description: CDL was founded in early 2003 by its current Managing Director, Lucy Mmari, who built the company after spending 14 years honing her human resources expertise at a well-established logistics firm.

Job Details

Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: Mandatory
Job Location: Nakuru, Kenya
Closing Date: Undisclosed
Salary: KES Unspecified / month
Other Pay: Benefits
Job Category: Customer Service

Job Description

Customer Development Lead

Our client is seeking a Customer Development Lead to manage supermarkets and minimarts under distributors and regional second lines. The role focuses on delivering Joint Business Plan (JBP) objectives and quarterly targets, while driving visibility, shelf share, availability, and promotions. You will also negotiate listings and displays, manage merchandising teams and service providers, and track market and competitor performance.

Key Responsibilities

  • Manage supermarkets and minimarts under distributors and regional second lines.
  • Deliver agreed JBP objectives and quarterly targets.
  • Drive visibility, share of shelf, product availability, and promotional execution.
  • Negotiate additional display opportunities and new product listings.
  • Manage merchandising teams and third-party service providers.
  • Monitor market performance and competitor activities.

Requirements

Mandatory Requirements (Candidates must meet ALL criteria below)

  • 7–10 years of total FMCG experience.
  • Minimum 5 years' experience within the Beverage category.
  • Strong Modern Trade experience managing supermarkets and key accounts.
  • Proven experience managing Joint Business Plans (JBPs).
  • Hands-on experience with planogram implementation and shelf-space negotiations.
  • Experience executing consumer promotions, product launches, and visibility initiatives.
  • Experience managing merchandisers and third-party vendors.
  • Strong distributor and stakeholder management capabilities.
  • Ability to independently drive new listings and account development.
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Contact Information
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