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Customer Centre Team Leader at Standard Bank Group

Posted:Feb 6

Company Details
Name:Standard Bank Group
Industry: Banking
Website: http://www.standardbank.com/
Description: Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client… Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over 150 years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness. View more View less
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Job Details
Job Type: Full Time
Workplace Type: On-site
Qualification: Diploma
Job Experience: 5 Years
Job Location: Nairobi, Kenya
Closing Date: Undisclosed
Salary: Undisclosed
Job Category: Customer Service
Job Description

Job Description

To ensure that the Voice Branch provides adequate inbound, outbound, sales and service support (including complaint and 2nd level query resolution) to customers in line with the relevant value propositions, frameworks and conduct requirements.

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce or any other related field

Experience Required

  • 5-7 years
  • Experience within a contact centre environment (across sales and service).
  • Experience of the bank's products, processes and systems.
  • Experience in managing client queries and complaints
374 open positions on Semasocial right now · 672 open positions in Nairobi, Kenya · 29 posted in the last 7 days

Key Skills

customer Care 
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