Key Responsibilities
- Act as the primary liaison between customers, distribution centers, sales managers, and internal teams
- Respond to incoming calls and emails courteously, accurately, and promptly
- Process garage orders and quotes with a strong emphasis on accuracy and turnaround time
- Prepare and complete invoicing for orders as required
- Foster and maintain strong relationships with customers and distribution centers
- Resolve issues related to pricing, quality, order changes, or delivery timing
- Relay customer feedback, complaints, and order updates to relevant departments
- Meet established activity goals and productivity standards
- Provide peer support to fellow Customer Care team members as needed
Qualifications.
- Diploma or degree in a business-related field
- Minimum of one (1) year of customer service experience in a garage
- Proficient computer skills, including Microsoft Office
- Ability to work independently and manage priorities in a remote environment
- Strong customer focus with professional communication skills
- High attention to detail and commitment to order accuracy
- Capability to manage multiple priorities in a fast-paced, remote setting
- Problem-solving mindset with the ability to resolve customer issues efficiently
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