Key Responsibilities
- Serve as a primary point of contact between customers, distribution centers, sales managers, and internal teams
- Answer incoming calls and emails in a courteous, accurate, and timely manner
- Process garage orders and quotes with a strong focus on accuracy and turnaround time.
- Prepare orders for invoicing and complete invoicing as required.
- Maintain strong working relationships with customers and distribution centers.
- Support issue resolution related to pricing, quality, order changes, or delivery timing
- Communicate customer feedback, complaints, and order updates to the appropriate departments
- Maintain activity goals and productivity standards.
- Provide peer support to other Customer Care team members as needed
Qualifications.
- Diploma or Degree in Business related field
- Minimum one (1) years of customer service experience in a garage .
- Strong computer skills, including Microsoft Office
- Ability to work independently and manage priorities in a remote environment.
- Strong customer focus and professional communication skills
- High attention to detail and commitment to order accuracy
- Ability to manage multiple priorities in a fast-paced, remote setting
- Problem-solving mindset with the ability to resolve customer issues efficiently
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