Commercial Manager
Posted:
The company was established in 2002 as one of the newly created institutions in … View more
Commercial Manager
About Us
Nyahururu Water and Sanitation Company Limited is seeking a highly skilled and experienced professional to lead our commercial function. The successful candidate will drive revenue generation, ensure efficient service delivery, and maintain strong customer relations.
Job Purpose
To manage the commercial function, including the formulation, periodic review, and implementation of strategies for service delivery and revenue generation. The position ensures effective billing, collection, and delivery of services to all customers while aligning with the company’s strategic objectives.
Key Responsibilities
- Develop long-term business strategies and operating plans for the department in line with the Strategic Plan and Business Plan.
- Ensure provision of timely and high-quality client services that meet or exceed expectations.
- Develop and implement systems for positive customer relations management.
- Manage and supervise commercial aspects of the Company’s operations, particularly as they relate to revenue generation.
- Promote new ideas and business solutions that result in extended service to existing and new clients.
- Ensure the provision of comprehensive commercial information systems, including an up-to-date customer database, to achieve overall Company revenue objectives.
- Ensure timely, complete, and accurate meter reading, billing of services, and subsequent collection.
- Carry out customer surveys and devise strategies to address and improve on matters arising from feedback received.
- Develop departmental policies, procedures, action/work plans, and budgets in line with overall Company strategic objectives.
- Oversee and implement performance management in the department.
- Prepare and submit board and management papers for approval, as well as monthly, quarterly, and annual reports for the department.
- Identify training needs for departmental staff.
- Mentor and coach department staff.
- Identify procurement needs of the department.
- Manage physical assets assigned to the department by the Company.
- Perform any other related duties as delegated by the Managing Director.
Qualifications
- Bachelor’s degree in Finance, CPA (K), or any other relevant degree from a recognized institution.
- Member of a professional body in good standing.
- At least 7 years’ experience with a minimum of 5 years in a managerial or supervisory position. Experience in the water sector will be an added advantage.
- Master’s degree in a business-related field will be an added advantage.
- Excellent communication skills.
- Proficiency in ICT with strong MS Office and internet use.
- Excellent planning and organizational skills.
- Strong leadership and problem-solving skills.
- Good analytical skills.
How to Apply
Interested candidates should forward their hard copy applications together with updated CVs, academic and professional certificates, indicating email and daytime telephone contact, and other testimonials. Applications must be in a sealed envelope clearly marked with the position applied for and the job reference number at the top of the envelope.
Deliver to:
The Managing Director
Nyahururu Water and Sanitation Company Limited
P.O. Box 952-20300
NYAHURURU
Applicants are encouraged to apply through post office, courier, or hand delivery and also send a soft copy of the same to [email protected].
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