Job Description
Client Support Executive
Company: DNL Delivery Services
Location: Al Quoz 1, Dubai
Employment Type: Full-Time
Job Description
DNL Delivery Services is looking for a friendly, solution-oriented Client Support Executive to manage customer inquiries and ensure an excellent client experience. The ideal candidate will act as a key point of contact between clients and internal teams, helping resolve issues and maintain strong client relationships.
Key Responsibilities
- Handle client inquiries via phone, email, and messaging platforms
- Provide accurate information regarding deliveries, services, and pricing
- Track and resolve client complaints and service issues promptly
- Coordinate with operations and delivery teams to resolve concerns
- Maintain client records and update internal systems
- Follow up with clients to ensure satisfaction
- Support retention and service improvement initiatives
Requirements & Qualifications
- Bachelor’s degree or diploma in Business, Communications, or a related field (preferred)
- Previous experience in client support, customer service, or call center roles is an advantage
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal abilities
- Ability to multitask and work in a fast-paced environment
- Proficiency in MS Office and basic CRM systems
- Customer-focused mindset with a positive attitude
What We Offer
- Competitive salary and performance-based incentives
- Career growth opportunities within the company
- Supportive and collaborative work environment
- Training and skill development
How to Apply
Interested candidates may send their CV to [email protected] with the subject line “Application for Client Support Executive – DNL Delivery Services”.
Job Type: Full-time
Pay: AED2,500.00 - AED3,000.00 per month
Work Location: In person
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