Client Support Executive

Client Support Executive

Company: DNL Delivery Services
Location: Al Quoz 1, Dubai
Employment Type: Full-Time

Job Description

DNL Delivery Services is looking for a friendly, solution-oriented Client Support Executive to manage customer inquiries and ensure an excellent client experience. The ideal candidate will act as a key point of contact between clients and internal teams, helping resolve issues and maintain strong client relationships.

Key Responsibilities

• Handle client inquiries via phone, email, and messaging platforms
• Provide accurate information regarding deliveries, services, and pricing
• Track and resolve client complaints and service issues promptly
• Coordinate with operations and delivery teams to resolve concerns
• Maintain client records and update internal systems
• Follow up with clients to ensure satisfaction
• Support retention and service improvement initiatives

Requirements & Qualifications

• Bachelor’s degree or diploma in Business, Communications, or a related field (preferred)
• Previous experience in client support, customer service, or call center roles is an advantage
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in MS Office and basic CRM systems
• Customer-focused mindset with a positive attitude

What We Offer

• Competitive salary and performance-based incentives
• Career growth opportunities within the company
• Supportive and collaborative work environment
• Training and skill development

How to Apply

Interested candidates may send their CV to [email protected] with the subject line “Application for Client Support Executive – DNL Delivery Services”.

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person