CCTV Controller at Accor

Job Description

• Monitor live and recorded CCTV footage across all assigned areas.
• Detect, assess, and report suspicious activities, security breaches, or safety hazards.
• Operate and control surveillance systems, cameras, and recording equipment.
• Ensure continuous coverage of critical areas (lobby, entrances, parking, back-of-house, etc.).
• Maintain confidentiality of all surveillance information and recordings.

Security & Incident Management

• Respond promptly to alarms and emergency situations.
• Coordinate with on-site security officers and management during incidents.
• Document and log all incidents accurately in security reports.
• Preserve and retrieve video evidence when required for investigations.
• Assist law enforcement when necessary by providing footage and reports.

System Operations & Maintenance

• Conduct regular system checks to ensure all cameras and equipment are functioning properly.
• Report technical faults or system malfunctions immediately.
• Ensure recording systems are operating and data is stored according to company policy.
• Maintain organized archives of recorded footage.

Administrative Duties

• Maintain accurate daily activity logs.
• Prepare incident and shift handover reports.
• Follow company security policies and standard operating procedures.
• Participate in security briefings and training sessions.

Compliance & Professional Conduct

• Adhere to data protection and privacy regulations.
• Maintain high levels of integrity and discretion.
• Remain alert and attentive during entire shift.
• Uphold company standards in grooming and professional behavior.

Qualifications

•  High school diploma or equivalent (minimum requirement in most cases).
• Certificate or diploma in Security Management, Criminology, or related field
• Valid Security Guard License.
• CCTV Operator Certification.
• Basic First Aid & CPR certification.
• Fire safety / emergency response training.