Casual Waiter/Waitress

About the Role

• We are seeking dynamic and guest-service-focused individuals to join our team as Casual Servers within a bustling 5-star hotel environment. The ideal candidates will have a passion for seamless execution of exceptional service, possess excellent communication skills, a strong background in banquets and event service, and thrive in a fast-paced luxury hospitality setting.

Key Responsibilities

Guest Service:

• Provide warm and personalized service to guests, ensuring a memorable dining experience.
• Greet guests upon arrival, assist with seating arrangements, and provide menus.Offer recommendations and answer questions about menu items, ensuring guests' needs are met.

Order Management:

• Take accurate food and beverage orders and relay them to the kitchen and bar staff promptly.
• Ensure orders are delivered in a timely and organized manner, adhering to quality standards.

Knowledge of Menu:

• Possess in-depth knowledge of the menu, including ingredients, preparation methods, and potential allergens.
• Stay informed about daily specials and promotional offerings.

Upselling and Recommendations:

• Proactively suggest additional items or upgrades to enhance the guest experience.
• Provide recommendations for wine pairings and other beverage options.

Table Maintenance:

• Monitor and maintain cleanliness and organization of tables, chairs, and dining areas.
• Attend to guests' needs throughout the meal, including refilling drinks and clearing empty plates.

Banquet Set-Up:

• Assist in the set-up of banquet rooms, ensuring all tables, chairs, linens, and table settings are arranged according to event specifications.
• Collaborate with the banquet team to arrange décor and other event elements.

Team Collaboration:

• Collaborate effectively with kitchen and bar staff to ensure seamless service.
• Communicate guest feedback and special requests to relevant team members.

Upscale Presentation:

• Present a polished and professional appearance, adhering to the hotel's grooming and uniform standards.
• Handle silverware, glassware, and other tableware with care and precision.

Adherence to Policies:

• Adhere to health and safety regulations, food handling guidelines, and hotel policies.
• Maintain a high level of cleanliness in personal work areas and adhere to hygiene standards.

Requirements

• A minimum of 6 months working experience in a restaurant or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non-hospitality management degree/diploma.
• Previous experience in a high-end restaurant or luxury hotel setting preferred.
• Exceptional guest service and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of fine dining etiquette and service standards.
• Strong communication and teamwork skills.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as per the business needs