About the Role

• We are seeking a skilled and passionate individual to join our team as Casual Barista within a bustling 5-star hotel environment.
• The ideal candidate will bring a love for coffee craftsmanship, exceptional guest service, and a warm personality to enhance the overall experience in a luxury hospitality setting.

Key Responsibilities

Espresso Preparation:

• Expertly prepare a variety of espresso-based beverages, ensuring quality and consistency.
• Utilize knowledge of coffee beans, grind settings, and brewing techniques to create exceptional drinks.

Guest Service:

• Provide friendly and personalized service to guests, taking and fulfilling orders with a focus on exceeding expectations.
• Engage with patrons to create a welcoming and enjoyable coffee experience.

Menu Knowledge:

• Demonstrate a deep understanding of the coffee menu, including specialty drinks and seasonal offerings.
• Educate guests on different coffee beans, flavor profiles, and brewing methods.

Maintaining Cleanliness:

• Keep the coffee preparation area clean and well-organized, adhering to health and safety standards.
• Regularly clean and maintain coffee machines, grinders, and other equipment.

Transaction Management:

• Accurately handle digital and cash transactions, provide change if necessary, and process credit card payments.
• Keep track of sales and manage the register efficiently to ensure no discrepancies are present.

Upselling and Recommendations:

• Suggest additional items, such as pastries or specialty add-ins, to enhance the guest's coffee experience.
• Promote special promotions or featured items to drive sales.

Collaboration with Team:

• Coordinate with other hotel staff, including kitchen and service teams, to ensure seamless service and guest satisfaction.
• Communicate effectively with colleagues to maintain a smooth workflow.

Adherence to Brand Standards:

• Follow the hotel's standards for presentation, including uniform appearance and adherence to brand guidelines.
• Represent the hotel with professionalism and enthusiasm.

Requirements

• A minimum of 6 months working experience in a restaurant or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non-hospitality management degree/diploma.
• A minimum of 6 months working experience in a specialty coffee shop or hotel with a degree / diploma / certificate in hospitality management OR 2 years working experience in a restaurant or hotel with a non- hospitality management degree/diploma.
• Previous experience in a high-end setting preferred.
• Barista training or certification is preferred.
• Strong knowledge of coffee beans, brewing techniques, and flavor profiles.
• Exceptional communication and teamwork skills.
• Attention to detail and the ability to multitask in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work evenings, weekends, and holidays as per the business needs.