Call Centre Agent (Outbound Sales) — 10 Positions

Role Overview

We are hiring ten full-time Call Centre Agents to join a remote outbound sales division supporting campaigns in the telecommunications and financial services sectors. Every day, you will work from your own home office, working through structured calling lists, engaging with both cold and warm prospects, and guiding them toward a purchase or a qualified follow-up appointment. Your ability to speak confidently, listen carefully, and keep moving fast from one call to the next directly decides how much revenue the business closes each month.

Key Responsibilities

• Make high volumes of outbound calls using the company's corporate contact database, keeping up a steady pace across your full working day.
• Present product features, pricing, and promotional offers clearly, adapting your message to match the prospect's industry, situation, and buying signals.
• Ask targeted questions to uncover customer needs, budget limitations, and decision-making authority before recommending a suitable product package.
• Handle objections confidently by listening fully, acknowledging the customer's concern, and explaining the practical value of the service.
• Book product demonstrations or pass well-qualified leads to field sales executives when a call cannot complete the sale alone.
• Log every call attempt, conversation outcome, and important customer note into the CRM portal so the wider sales team always has accurate information.
• Keep customer records clean by updating contact details, flagging interest levels, and deleting outdated or duplicated entries.
• Review your own daily performance against dial counts, talk time, conversion rates, and closed sales, then submit a clear activity report to your team leader.

Requirements & Qualifications

• A bachelor's degree in business administration, marketing, public relations, strategic management, or a closely related commercial field.
• Strong verbal communication skills, with the confidence to open conversations naturally and adjust your tone based on how the prospect responds.
• The emotional resilience to handle frequent rejection and keep a professional, positive attitude throughout long calling sessions.
• Solid computer proficiency in Microsoft Office, web-based remote work platforms, and modern CRM systems.
• A dedicated, quiet home workspace equipped with a dependable computer, headset, and a stable internet connection that supports uninterrupted voice calls.
• Self-discipline and the ability to manage your own time in a remote environment without losing focus on daily targets.
• Previous exposure to telesales, call centre work, or customer-facing sales is preferred, but a results-driven attitude and strong communication skills matter most.

What We Offer / Why Join

• Complete remote working flexibility, allowing you to operate from home with digital supervision, coaching, and support from senior sales staff.
• A gross monthly salary of KShs. 30,000, a dedicated KShs. 4,200 internet allowance, and a commission structure where your earnings grow directly with the sales you close.
• Continuous sales development through weekly coaching sessions, call quality reviews, and lead conversion workshops.
• Clear performance-based progression into senior agent, team lead, and supervisory positions for consistent agents who want a long-term career path.