Business Support Assistant, SSA5

JOB PURPOSE:

• To deliver a wide range of business support processes and activities for a specific professional area of work, to facilitate effective service delivery.

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

• Collate information for inclusion in reports, documents and correspondence, to support the effective work of other staff.
• Respond to standard queries and provide timely and accurate guidance.
• Process and manage routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources
• Manage and maintain records and databases, to ensure information is organised and readily available for staff.
• Maintain relationships with a range of individuals through provision of business support to assist in information sharing and service delivery to staff.
• Proof-read reports, documentation, correspondence, etc., making changes in line with established guidelines where appropriate.
• Contribute to improvement of business procedures and processes.
• Collect and perform basic analysis of data to contribute to quality business information management.
• Provide guidance to junior colleagues in performing their duties.
• Perform other duties as required.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:

Education:

• Completion of secondary school education. A post-secondary certificate in Business Administration, Management, or related field is desirable.

Experience:

• At least five (5) years of progressively responsible administrative or business support experience.
• Experience in working with international organizations or UN agencies is an asset.

Knowledge and Skills:

• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a multicultural environment.
• Attention to detail and ability to handle confidential information with discretion.

Competencies

• Action Management: Demonstrates ability to manage multiple tasks and prioritize effectively.
• Client Orientation: Maintains a client-focused approach and responds promptly to requests.
• Teamwork: Collaborates effectively with colleagues and contributes to a positive team environment.
• Adaptability: Adjusts to changing priorities and remains flexible under pressure.
• Ethics and Values: Upholds WFP’s values and principles in all interactions.

Languages:

• Fluency in English is required. Working knowledge of other UN languages is an advantage.