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Posted:
Qualification: Bachelor’s Degree in Business Administration, International Trade, Communications, Management Information Systems (MIS), or an equivalent business-quantitative or technical hybrid discipline
Salary: $55,000 – $70,000 USD base salary + performance bonuses and benefits
Location: REMOTE – United States
Company: HRCap, Inc. (Client Confidential)
Description:
HRCap, Inc. is seeking a highly organized and analytical Business Support Agent for its client, a fast-growing venture-backed enterprise providing cloud-based business solutions, digital services, and operations infrastructure to commercial clients worldwide.
This fully remote role will support global business operations by managing B2B client inquiries, resolving operational issues, assisting with billing workflows, and maintaining accurate business data. The successful candidate will serve as a key operational support partner while gaining exposure to account management, enterprise operations, and data management processes.
Key Responsibilities:
• Serve as the primary point of contact for corporate clients, handling operational requests, account inquiries, and platform access support through email, chat, and video channels.
• Troubleshoot client account issues, workflow challenges, and user permission concerns by coordinating with internal IT and product teams.
• Assist with corporate billing operations, purchase order processing, transaction reconciliation, and invoice-related matters.
• Maintain accurate client records across enterprise platforms and update contract information and interaction data.
• Support the development and improvement of internal knowledge resources, including Standard Operating Procedures (SOPs), FAQs, and team documentation.
• Coordinate with internal departments to ensure smooth business operations and client satisfaction.
• Maintain confidentiality and accuracy while handling business data and client information.
Requirements:
• Bachelor’s Degree in Business Administration, International Trade, Communications, Management Information Systems (MIS), or a related business or technical field.
• 0–2 years of professional experience. Corporate internships, university leadership roles, consulting projects, or business data handling experience are valued.
• Strong ability to work with cloud-based data applications, enterprise tracking systems, and spreadsheet platforms.
• Excellent verbal and written communication skills with professional business etiquette.
• Ability to manage schedules, prioritize tasks, and work independently in a remote environment.
• Strong knowledge of:
• MS Excel including sorting, filtering, and data auditing.
• CRM or enterprise ticket management platforms.
• Business data management and operational workflows.
• Korean language proficiency is highly preferred.
• Familiarity with platforms such as Salesforce, Jira, HubSpot, or Zendesk is an advantage.
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