Baker

Role Overview

This is a hands-on role that pairs professional baking skill with customer-facing commercial insight. Each day involves preparing and decorating products with the Bake and Top ingredient ranges, running recipe trials and live demonstrations, and giving practical guidance to bakery teams and external customers. Your technical expertise helps clients use these products successfully and builds the trusted relationships that generate repeat orders and new business opportunities.

Key Responsibilities

• Prepare, bake, finish, and decorate a wide range of goods using Bake and Top ingredients, ensuring every output reflects company quality standards.
• Develop original recipes and adapt existing ones to demonstrate the full potential of Bake and Top products across different bakery categories.
• Plan and execute product trials, benchmarking tests, and shelf-life assessments to validate performance before presenting results to customers.
• Deliver technical demonstrations and baking workshops for customers, distributors, and internal teams, explaining ingredient function and best-practice application.
• Visit customer bakeries and retail sites to troubleshoot production issues, recommend process improvements, and support correct product usage.
• Enforce strict food safety, hygiene, and allergen-control procedures during all preparation, testing, and demonstration work.
• Maintain active relationships with bakers, store owners, distributors, and technical buyers, gathering feedback that informs recipe development and customer support.
• Document all trials, demos, training sessions, and customer visits, and feed these results into weekly and monthly sales and technical reports.
• Collaborate with production, quality assurance, sales, and marketing teams to align technical activities with wider business objectives.

Requirements & Qualifications

• Demonstrated hands-on experience in a professional bakery, patisserie, or food manufacturing environment, with strong practical skills in mixing, shaping, baking, and finishing.
• A recognized qualification in baking, pastry arts, food science, or a related discipline is strongly preferred.
• Experience in recipe development or product formulation, ideally in an industrial or customer-focused setting.
• Working knowledge of food safety management systems, including HACCP, allergen handling, and sanitation standards.
• Clear communication and presentation abilities, comfortable training audiences with varying levels of baking knowledge.
• A customer-first mindset with previous involvement in sales support, account management, or technical advisory work.
• Strong planning skills and the ability to manage multiple trials, customer appointments, and reporting deadlines simultaneously.
• Confidence using standard computer applications for record-keeping, reporting, and internal communication.