JOB PURPOSE
The jobholder is responsible for the assessment and determining terms for medical risks.
PRINCIPAL ACCOUNTABILITIES
Underwriting Role:
- Assess the new and existing risks and ensure that they are adequately rated and commensurate with the terms and conditions advised and endorsed to retain profitability of the medical portfolio.
- Provide competitive quotations to all customers promptly within the standards set.
- Membership management; additions and cancellations.
- Scheme set up, benefits set up and membership updates in the system
- Timely and accurate debiting of premium and cover conditions and that the documentation is in compliance with set standards and procedures.
- Ensure that medical insurance cards are issued in an efficient timely and accurate manner
- Prepare and send renewal notice within stipulated timeline and co-ordinate follow up of the renewals to achieve renewal targets.
- Ensure policy endorsements & documents are accurate and made within the standards of service, and ensure timely dispatch
- Train various stakeholders on company products for increased knowledge and growth of business
- Monitor scheme loss ratios and adjust renewal terms accordingly
- Assist with business acquisition through follow up on quotes and intermediary visits.
- Ensure business is booked as per the company’s credit policy and follow up on payment plans.
Customer Service
- Continuously monitor the outpatient fund and check on prudent utilization of cover reporting any anomaly noted and ensure timely invoicing for top up.
- Provide benefit utilization reports as per the standards of service set out in the customer charter
- Provide timely feedback to client’s queries and concern as per service charter provisions.
- Maintain client and intermediary relationships through visits
Qualifications:
Minimum Academic Qualification:
- Bachelor’s degree in Actuarial science/Statistics from a recognized University.
Experience:
- Entry Level to 6 months of experience
Knowledge:
- Understanding of insurance industry
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