Job Purpose
- Support Relationship and Branch Managers in tailoring Trade Finance solutions to increase income and grow the Trade Finance portfolio for individual and SME clients. Process export documents (Documentary Collections and Letters of Credit) for onward dispatch to various destinations. Promote a superior customer service culture and standards while adhering to the Bank’s policies and guidelines.
Key Responsibilities
- Support Relationship Managers and Branch Managers within the Mombasa region to customize Trade products and to grow income and Trade Finance portfolio for both individuals and SME entities.
- Maintenance of the existing client base and proactive support in acquisition of new business from the market.
- Liaise with Trade Operations to process Export documents presented within the Mombasa region for shipment to the various destinations (Documentary Collections and Letter of Credit).
- Ensure adherence to statutory and bank legal requirements in relation to operations in Trade Finance Back and Front Office.
- Carry out market intelligence on trade products and pricing models on a regular basis to ensure that the Bank remains competitive.
- Identify business opportunities and threats then utilize them to position the Structured Trade & Commodity Financing (STCF) Business for the overall competitive advantage of the Bank, within stipulated service level agreements.
- Understand clients’ businesses and anticipate their requirements through consultative cross selling.
- To match client’s needs with product capabilities through presentation of tailored proposals in order to maximize revenue and profitability.
- Be a crucial part of the solution implementation and follow up team to ensure client inconvenience is minimized.
- Provide advisory and guidance services to the Relationship and Branch Managers and branch network in relation to Trade Finance related products and transactions.
- Ensure agreed SLAs within the department are adhered to by all parties.
- To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.
- Providing exceptional service to existing and potential clients in the Bank’s chosen Markets.
Job Specification
- Education Bachelor’s degree as a minimum, Master’s degree will be an advantage
- Training / Skills Banking Knowledge Computer Skills Functional Policies and Procedures Knowledge & Skills Relevant Product Knowledge Foundations & principles of Islamic finance
- Work Experience Minimum 3-4 years’ experience in Trade Finance function Experience in Sales Function preferably in a reputed Bank & Financial institution.
- Competencies Selling Skills Customer Focus Communication Skills
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