Job Purpose

Assist the Manager Digital Channels in the day-to-day operations, optimization and growth of the bank’s digital channels. The role holder will be tasked with commercializing virtual banking propositions and digital channels which will result in business growth, increase customer engagement and deliver synergy across the Bank’s Business. Additionally, the incumbent will be ensuring that all digital channel systems deployed in the bank (Mobile Banking, Internet Banking, Digital Payment Services, Lipa Na Mpesa, Card System and remittance solutions)are appropriately managed and supported to provide high availability and exceptional customer experience.

Key Responsibilities

• Support the development of commercialization initiatives for digital solutions working with cross-functional teams. KPIs include Product revenue & profitability, channel adoption, customer retention and response/win rates.
• Identify growth opportunities by leveraging data analytics, new product enhancements and customer feedback.
• Performing technical support for existing Mobile Banking, Card System and remittance solutions.
• Ensuring that card and electronic banking systems operations and processes are executed as required.
• Managing resolution of systems-related problems to the card systems and electronic banking systems.
• Support system implementation/upgrades of the card systems and electronic banking systems,
• Ensuring that card and electronic banking systems are protected and properly secured and handling proper change management systems.
• Ensuring business continuity through timely backups of the systems, delivering quality service to internal and external customers and always providing high system availability of e – channels systems.
• Performing system upgrades and applying system patches promptly received from system vendors.
• Performing core systems administration tasks, that is the custodian of systems, ensuring the security of systems and information, maintaining inventory of systems, and performing authorized users’ administration.
• Adhering to change control procedures in implementing system change, assisting audit in fraud investigation, and implementing corrective measures.
• Ensuring that all procedures as laid down in the Asset Management Policy or other policies as advised are adhered to.
• Any other additional task as maybe assigned by the line manager from time to time.

Job Requirements

• Bachelor’s Degree IT/Computer Science or Technical related.
• Professional certification in IT.
• Minimum of 4 years’ experience supporting digital Channelsin the financial industry.
• In-depth understanding of the various mobile banking platforms
• In-depth understanding of Financial Technology (Fintech)
• Experienced in planning and participating in the implementation and development of project and program activities.
• Proven people, networking, and negotiation skills.
• Knowledge of Sharia Compliant Banking will be an added advantage.