Job Title: Airfreight Export Operations Supervisor
Mission
To coordinate and supervise end-to-end airfreight export operations, ensuring timely shipment execution, compliance, cost control, and customer satisfaction.
Key Responsibilities
Export Operations Management
- Organize bookings and notification of shipments with the airlines.
- Plan, coordinate, and monitor airfreight export shipments from booking to uplift.
- Allocate files to team members and ensure adherence to operational timelines.
- Liaise with airlines, ground handlers, and transport providers and coordinate collection of export goods.
- Ensure all export documents have been received.
- Ensure accurate and timely cargo delivery to airport.
- Prepare accurate and competitive quotations to clients.
Documentation & Compliance
- Oversee preparation of export documentation (AWB, invoices, packing lists, certificates).
- Ensure compliance with customs regulations, IATA requirements, and client SOPs.
- Verify completeness and accuracy of file documentation before shipment execution.
- Ensure proper update and maintenance of export records.
Client Service & Communication
- Serve as key contact for export clients regarding shipment status.
- Provide proactive updates and resolve operational issues promptly.
- Escalate service disruptions where necessary.
Team Supervision
- Supervise and support the export team.
- Allocate workload and monitor performance.
- Train and mentor staff on processes and compliance.
Cost & Revenue Control
- Ensure shipments are executed in line with approved quotations.
- Validate supplier invoices and client billing accuracy.
- Monitor operational costs and flag deviations.
- Prepare draft invoices and send them to clients.
Process & Quality Management
- Ensure strict adherence to SOPs across all export processes.
- Monitor file processing performance end-to-end.
- Identify process gaps and implement improvements.
Reporting & KPI Management
- Prepare and submit monthly KPI reports to management.
- Track operational performance, service levels, and efficiency metrics.
- Generate periodic sales returns.
Profile / Qualifications
- Diploma in Clearing and Forwarding / Logistics / Supply Chain Management.
- IATA Dangerous Goods Certification.
- 3 years' experience in airfreight export operations or a similar role.
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