Administrative Officer - Policyholders Servicing & Claims
Posted:
Company Details
Industry:
Insurance
Website:
https://www.kenindia.com/
Description:
Kenindia Insurance Ltd, was established as merger of Indian Insurance Companies operating in Kenya to form a vibrant joint venture with moral and financial support from leading local business elite on 6th December 1978.
,
By 2007, a span of 29 years, the company had crossed the Ksh 3 billion gross… View more
,
By 2007, a span of 29 years, the company had crossed the Ksh 3 billion gross… View more
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Administration
Job Description
JOB PURPOSE
The jobholder is responsible for addressing customer queries and expectations by feedback and/or clarification as necessary regarding customers’ policy contracts and benefits while ensuring effective and efficient documentation for quality service delivery to customers.
PRINCIPAL ACCOUNTABILITIES
- Providing satisfactory responses to client’s queries received through various media of correspondence – letters, email, telephone.
- Providing service and assistance to walk-in clients by effectively addressing their queries
- Processing partial maturity payments and loans to policy-owners and logging in payments to accounts department for cheque processing.
- Preparing and processing policy refunds from the suspense account
- Re-filing of policy dockets after use within the department
- Adjusting premium from deposits upon client’s compliance with the revival requirements
- Effecting premium deductions of direct debit and bankers order cases for remittance
- Processing amendment orders for all direct debit cases paying either in excess or deficit
- Facilitating life business growth through maturity rollover
- Processing policy loan applications and surrender claims Offering professional advice to clients surrendering their policies to ensure customer retention
- Generating quarterly reports on Loan Outstanding plus interest and advising the clients to pay up
- Dispatching cheques timely and to intended and keeping records for easy tracking to guard against cheques loss/misplacement
- Printing and sending Premium statements, Loan statements and fund growth statements to customers.
- Any other duties assigned.
KNOWLEDGE AND EXPERIENCE
Qualifications:
- Bachelor’s degree in Commerce or Business degree in relevant field
- Diploma in AIIK or CII
Experience:
- At least 1 years of relevant experience
Knowledge & Skills
- Knowledge of the Insurance Industry
- Insurance process skills
- Underwriting skills
- Knowledge of Insurance law
- Risk Management /awareness skills
- Analytical skills
- Reporting skills
SKILL AND COMPETENCIES
- Strong negotiation Skills
- Good Interpersonal and Communication skills
- Excellent writing skill
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