Medical Receptionist
Posted:
Position: Medical Receptionist
Date Posted: June 29, 2026
Industry: Healthcare / Medical Services
Employment Type: Full Time
Experience: 1+ Year of Customer Service or Healthcare Experience
Qualification: High School Diploma or GED (Bachelor’s Degree Not Required)
Salary: $18 – $32 per hour
Location: Quincy, Massachusetts, United States, REMOTE
Company: UnitedHealth Group (Optum / Atrius Health)
Description:
UnitedHealth Group, through its Optum and Atrius Health network, is seeking a dedicated Medical Receptionist to support patient care operations in Quincy, MA. This role is ideal for a service-oriented professional who is passionate about delivering excellent patient experiences and contributing to a collaborative healthcare environment focused on quality care and innovation.
The selected candidate will play a key role in supporting clinical teams by managing patient scheduling, front desk operations, documentation, and administrative coordination. This position requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced healthcare setting while ensuring exceptional patient satisfaction.
Key Responsibilities:
• Manage patient check-in and check-out processes while ensuring accurate data entry.
• Handle complex scheduling, appointment booking, and patient outreach activities.
• Maintain and update patient records using electronic medical systems.
• Assist with referral tracking, documentation, and follow-up coordination.
• Provide excellent customer service and resolve patient inquiries or concerns.
• Support clinic workflow by coordinating with providers, nurses, and administrative staff.
• Assist in processing forms, prescriptions, prior authorizations, and related documentation.
• Participate in quality improvement initiatives and support operational projects.
Requirements:
• High School Diploma or GED required.
• Minimum 1 year of experience in customer service or healthcare settings.
• Basic computer skills including Microsoft Office and Outlook.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced medical environment.
• Reliable transportation and valid U.S. driver’s license required.
• Experience with Epic or other electronic medical records systems is an advantage.
Strong knowledge of:
• Patient Scheduling, Front Desk Operations, and Medical Reception
• Electronic Medical Records (Epic or Similar Systems)
• Customer Service and Healthcare Administrative Support
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