Customer Success Associate (Scaled)
Posted:
Position: Customer Success Associate (Scaled)
Date Posted: June 24, 2026
Industry: SaaS / Customer Success / Technology
Employment Type: Full Time
Experience: 2–4 Years in SaaS (Scaled or Digital Customer Success, Customer Engagement, or Consulting Roles)
Qualification: Not Specified
Salary: $85,000 – $105,000 per Year + Equity + Benefits
Location: United States (Remote)
Company: Tango
Description:
Tango is a fast-growing product-led startup focused on transforming how teams capture, document, and automate workflows. The platform helps users instantly create step-by-step guides, automate repetitive processes, and embed knowledge directly into everyday tools, improving productivity at scale.
The company is hiring a Customer Success Associate (Scaled) to support a large customer base through a combination of automation, AI-driven systems, and targeted engagement strategies. This role focuses on improving activation, adoption, engagement, and retention while delivering a seamless customer experience across hundreds of accounts.
Key Responsibilities:
• Build and manage scalable customer experience systems using automation and AI tools
• Design 1:many engagement programs including webinars, product updates, and outreach campaigns
• Monitor customer health metrics to identify risks and growth opportunities
• Improve customer activation, engagement, and retention across scaled accounts
• Collaborate with Product, Marketing, Finance, and Operations teams
• Optimize workflows by replacing manual processes with scalable systems
• Analyze customer trends to improve GRR/NRR performance
• Deliver timely communication around product updates and feature releases
Requirements
• 2–4 years of experience in SaaS customer success, digital CS, or consulting
• Experience working in scaled or high-volume customer environments
• Strong ability to build playbooks, workflows, and scalable engagement systems
• Technical aptitude with AI, automation, and workflow tools
• Strong prioritization and organizational skills
• Ability to work in fast-paced, high-ambiguity startup environments
• Comfortable engaging directly with customers when needed
• Strong knowledge of:
• Customer success and retention strategies
• SaaS lifecycle and customer journey management
• Automation and workflow optimization
• Data-driven customer engagement
• Cross-functional collaboration in tech environments
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