Posted:
Medon Group of Pharmacies is looking for a friendly and customer-focused Customer Service Executive to join its E-Commerce team in Sharjah. This is an excellent opportunity for fresh graduates and entry-level professionals who are passionate about delivering outstanding customer service in a fast-growing online retail environment.
The successful candidate will serve as the primary point of contact for customers across Medon Online, 800 Pharma, and other group e-commerce platforms. The role involves assisting customers with enquiries, order updates, delivery information, and support requests through multiple communication channels while ensuring a positive customer experience.
Key Responsibilities:
• Respond to customer enquiries through phone, WhatsApp, email, live chat, and other communication channels.
• Assist customers with online orders, delivery updates, and product-related enquiries.
• Resolve customer concerns promptly while maintaining a professional and courteous approach.
• Provide accurate information regarding products, services, and order status.
• Ensure fast response times and deliver an excellent customer experience.
• Maintain accurate customer interaction records and follow up when required.
• Collaborate with internal teams to resolve customer issues efficiently.
• Support the smooth operation of Medon’s e-commerce customer service activities.
Requirements:
• Fresh graduates are encouraged to apply; previous customer-facing or retail experience is an advantage.
• High School Diploma is required; a Bachelor’s degree is preferred.
• Comfortable using computers, smartphones, messaging applications, and basic office software.
• Good spoken and written English communication skills.
• Knowledge of Arabic, Hindi, or Malayalam will be considered an advantage.
• Friendly, patient, and customer-oriented personality.
• Ability to remain calm and professional while handling customer concerns.
• Quick learner with strong teamwork and problem-solving abilities.
Strong knowledge of:
• Customer service principles and communication best practices.
• Phone support, email, WhatsApp, live chat, and other customer communication channels.
• Basic computer applications, office software, and e-commerce support processes.
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
