Customer Service Executive – E-Commerce
Posted:
Position: Customer Service Executive – E-Commerce
Date Posted: July 1, 2026
Industry: E-Commerce / Retail Pharmacy / Customer Service
Employment Type: Full Time
Experience: Entry Level / Freshers Welcome
Qualification: High School Diploma Required (Bachelor’s Degree Preferred)
Salary: AED 5000 to 10000 (estimated)
Location: Sharjah, United Arab Emirates
Company: Medon Group of Pharmacies
Description:
Medon Group of Pharmacies is looking for a friendly and customer-focused Customer Service Executive to join its E-Commerce team in Sharjah. This is an excellent opportunity for fresh graduates and entry-level professionals who are passionate about delivering outstanding customer service in a fast-growing online retail environment.
The successful candidate will serve as the primary point of contact for customers across Medon Online, 800 Pharma, and other group e-commerce platforms. The role involves assisting customers with enquiries, order updates, delivery information, and support requests through multiple communication channels while ensuring a positive customer experience.
Key Responsibilities:
• Respond to customer enquiries through phone, WhatsApp, email, live chat, and other communication channels.
• Assist customers with online orders, delivery updates, and product-related enquiries.
• Resolve customer concerns promptly while maintaining a professional and courteous approach.
• Provide accurate information regarding products, services, and order status.
• Ensure fast response times and deliver an excellent customer experience.
• Maintain accurate customer interaction records and follow up when required.
• Collaborate with internal teams to resolve customer issues efficiently.
• Support the smooth operation of Medon’s e-commerce customer service activities.
Requirements:
• Fresh graduates are encouraged to apply; previous customer-facing or retail experience is an advantage.
• High School Diploma is required; a Bachelor’s degree is preferred.
• Comfortable using computers, smartphones, messaging applications, and basic office software.
• Good spoken and written English communication skills.
• Knowledge of Arabic, Hindi, or Malayalam will be considered an advantage.
• Friendly, patient, and customer-oriented personality.
• Ability to remain calm and professional while handling customer concerns.
• Quick learner with strong teamwork and problem-solving abilities.
Strong knowledge of:
• Customer service principles and communication best practices.
• Phone support, email, WhatsApp, live chat, and other customer communication channels.
• Basic computer applications, office software, and e-commerce support processes.
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.