Sectional IP Network Engineer- Field - Central

Job Title: Sectional IP Network Engineer – Field

Primary Reporting:

Senior Engineer – MSAN & Field Reporting

Secondary Reporting:

Head – Enterprise Technical Support

Department:

Technology

Leadership Level:

Individual Contributor

Job Summary / Purpose / Role Intent

The Sectional IP Network Engineer – Field is responsible for achieving MSAN network availability and customer uptime KPIs through on-site power related maintenance for assigned MSAN nodes. This role ensures the quality and continuity of services as per company KPIs, within budgeted costs. The engineer also carries out feasibility and implementation, as well as billing-related disconnection and reconnection of ISDN and PSTN circuits at the MSAN level.

Organization Structure

This position reports to:

• Head, ETS
• Senior Engineer, MSAN & Field Reporting

Job Magnitude – Team Size

• Number of employees directly reporting to this job: 0
• Number of indirect reports: 0
• Number of 3rd party staff (contractors, consultants, outsourced service providers) reporting to this job: 0

Key Responsibilities

• Maintain consistent MSAN availability through proactive maintenance of node power supply.
• Timely management of assigned MSAN & Switch power-related faults and resolution within SLA.
• Facilitate key updates during the restoration journey to ensure the customer is fully updated.
• Carry out feasibility, implementation, and disconnection/reconnection of ISDN and PSTN circuits.
• Complete customer setup documentation.
• Maintain a safe work environment by following HSE, engineering standards, procedures, and legal regulations.
• Track individual performance and suggest initiatives to improve.
• Monitor and track network costs and align with Finance.
• Any other duty as assigned or delegated by the line manager.

Principal Outputs for this Role

• Work within the allocated monthly fuel limit.
• Provide Street MSAN power meter readings to Finance by the 20th of every month.
• 99.65% Average MSAN Availability for Nairobi MSANs for the year.
• 90% of all Nairobi MSANs should be on target with regard to power.
• 90% of all Nairobi MSANs above 90% with regard to power.
• 80% of disconnected lines to be reconnected within 2 hours after payment of bills.
• Customer SLA management – 80% of all assigned provision and cessation cases to be completed within 24 hours.
• 80% of faults to be resolved within 4 hours.
• Carry out routine maintenance on all MSAN nodes on a quarterly basis, providing power autonomy status and recommendations for each node.
• Complete assigned feasibility tickets within 24 hours.

Qualifications – Academic and Professional

• Relevant Bachelor’s degree or Higher Diploma in Telecommunication and training in Technology/Engineering.
• Proficiency in MS Office tools.
• Valid Kenyan driving license.

Experience

• 3–5 years working in the Telecom industry.
• Strong organizational skills with a minimum of 1–2 years of relevant technical experience within a large national network.
• Ability to plan and prioritize own and team’s work.
• Calmness under pressure.
• Ability to work as part of a team.
• Continual improvement mindset.
• Depth/breadth of expertise.
• Self-motivated.

Competencies / Skills

Technical Competencies

• Hands-on proficiency in installation and maintenance of power equipment.
• Knowledge of SIP and experience working with SIP providers.
• Routing and switching experience with hands-on proficiency in configuring multi-vendor routers and switches.
• Cisco qualifications or any other IP Network certification.

Functional Competencies

Team Work

Contributes actively to a working environment in which colleagues work co-operatively with each other, accepting collective responsibility. Teams achieve high standards of performance by continually reviewing objectives and priorities.

Innovation

Is eager to develop new ideas and concepts for identifying better solutions to current and future problems. Creates a climate in which new approaches are not only welcomed but also expected from everyone in the organisation to continuously improve overall performance and generate new business ideas.

Managing Risks

Reviews calculated risks after considering potential organisational and stakeholder concerns; identifies areas of potential risk and creates backup plans for any contingency; encourages others to explore new opportunities for business.

Analytical Thinking

Comprehends and identifies patterns or connections between situations that are not obviously related, and identifies key or underlying issues in complex situations. Includes using creative, conceptual or inductive reasoning.

Relationships / Contacts / Communication

The nature of the most important internal and external relationships:

• Internal: Technology and business functions – Frequent (information sharing, problem solving, projects).
• External: Stakeholders and Customers – Frequent (information sharing).
• Vendors: MSAN/Power Spares Vendors – Frequent (information sharing).

Major Challenges / Problem Solving

Examples of major challenges and problems to be solved (the job holder makes recommendations or final decisions):

• Ensuring MSAN availability targets are met despite power supply variability and vendor constraints.
• Balancing multiple SLA-driven tasks (fault resolution, circuit disconnection/reconnection, feasibility) within tight timeframes.
• Managing network costs while maintaining high service quality and uptime.

Own Decisions or Recommendations

Examples of decisions or recommendations the job holder is mandated to make:

• Prioritisation of daily tasks among assigned MSAN nodes based on power status and fault severity.
• Recommendation of alternative power solutions or maintenance plans for nodes not meeting targets.
• Determination of reconnection timelines for disconnected circuits after payment verification.

Operating Environment

• Location: Central
• Travel: When required
• Shift work: When required