Customer Success Specialist
Posted:
Position: Customer Success Specialist
Date Posted: June 22, 2026
Industry: SaaS / Technology / Customer Experience / Account Management
Employment Type: Full Time (Remote – United States)
Experience: 0–2 years of experience in customer-facing roles preferred (internships or academic projects accepted)
Qualification: Bachelor Degree in Business Administration, Communications, Marketing, MIS, or related field
Salary: $58,000 – $75,000 USD + performance bonuses + benefits
Location: United States | REMOTE
Company: HRCap, Inc.
Description:
HRCap, Inc. is hiring a Customer Success Specialist for its global SaaS client network, supporting enterprise-level customers across digital platforms and cloud-based business solutions. This is a fully remote role focused on improving client onboarding, driving product adoption, and ensuring long-term customer satisfaction across international B2B accounts.
The role is designed for highly organized and analytical professionals who are passionate about customer experience, data-driven decision-making, and relationship management. You will act as a key point of contact for enterprise clients, helping them successfully implement software solutions while collaborating with internal product and engineering teams.
Key Responsibilities:
• Lead onboarding sessions for new enterprise clients and guide them through system setup
• Monitor account performance and user engagement metrics
• Identify low-usage accounts and develop retention strategies
• Act as the primary liaison between clients and internal technical teams
• Manage customer success workflows and ensure high renewal rates
• Create user guides, onboarding materials, and help center documentation
• Conduct regular client check-ins and account health reviews
• Support cross-functional teams with customer insights and feedback
Requirements:
• Bachelor’s degree in Business, Communications, Marketing, MIS, or related field
• 0–2 years of experience in customer success or client-facing roles
• Strong analytical skills and ability to work with CRM or cloud-based tools
• Excellent written and verbal communication skills
• Ability to manage multiple accounts in a remote environment
• Strong knowledge of:
• Customer onboarding and retention strategies
• CRM systems such as Salesforce, HubSpot, or Zendesk
• Data tracking, reporting, and account health metrics
PREFERRED:
• Korean language proficiency is a strong advantage
• Familiarity with SaaS platforms and enterprise software systems
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