IT Support -Midlevel
Posted:
Company Details
Industry:
Telecommunications
Website:
http://www.tezzasolutions.com/
Description:
Tezza Business Solutions Ltd is a "niche” service provider of Software Development, Quality Assurance and Software Testing services. Tezza began its operations as Web Development company in 2000 in Overland Park, Kansas. Since then, we’ve evolved into a Services-oriented company who only engage in P…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Telecommunications
Job Description
Role Overview
- We are seeking a mid-level IT Support Specialist to support ongoing IT integration and user environment management activities. The role will focus on maintaining productivity systems, managing user accounts, and supporting endpoint devices across a distributed workforce.
- The successful candidate will play a key role in ensuring seamless tool, account, and device transitions during an ongoing integration programme, while delivering reliable end-user support across business functions.
Key Responsibilities
IT Support & Service Delivery
- Provide L1/L2 technical support to end users across the organisation
- Diagnose and resolve issues related to hardware, software, and productivity tools
- Manage and prioritise support tickets in line with SLAs
User & Identity Management
- Administer Google Workspace (user provisioning, access control, group management)
- Manage onboarding and offboarding processes
- Ensure appropriate access rights and security compliance
Device & Endpoint Management
- Support and manage Windows and macOS laptops across remote teams
- Perform device setup, configuration, and troubleshooting
- Enforce endpoint policies via MDM tools (e.g., JumpCloud or similar platforms)
Collaboration Tools Support
- Provide administration and support for Slack and other productivity tools
- Assist users with collaboration tool setup, permissions, and troubleshooting
- Deliver basic user training where required
Integration & Migration Support
- Assist with IT system integrations and migrations, including:
- User account transfers
- Data migration tasks
- Tool consolidation activities
- Support validation and testing during integration phases
Documentation & Process Improvement
- Maintain IT documentation (SOPs, knowledge base articles)
- Recommend improvements to support processes and tooling
- Contribute to a structured and scalable IT support environment
Required Skills & Experience
Technical Skills
- Strong experience in Google Workspace administration
- Proficiency in supporting Windows & macOS environments
- Exposure to MDM tools (e.g., JumpCloud or similar)
- Experience with Slack and cloud-based productivity tools
Professional Experience
- 3–6 years’ experience in an IT Support / Helpdesk / Systems Support role
- Experience supporting remote or distributed teams
- Proven involvement in system integrations or migrations is highly desirable
- Education & Certifications
- Bachelor’s degree in IT, Computer Science, or related field
- Relevant certifications (advantageous):
- Google Workspace Administrator
- CompTIA A+ / Network+
- ITIL Foundation
Key Competencies
- Strong problem-solving and troubleshooting skills
- Excellent communication and user support skills
- Ability to work in a fast-paced, evolving environment
- High attention to detail and organisation
- Proactive and solution-oriented mindset
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Contact Information
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