Customer Care Executive
Posted:
Position: Customer Care Executive
Date Posted: June 17, 2026
Industry: Customer Service / Healthcare / Client Relations
Employment Type: Full Time
Experience: Minimum 1 Year in Customer Care, Call Center, Reception, or Client Relations
Qualification: Bachelor’s Degree or Equivalent Qualification Preferred
Salary: AED 4000 to 7000 (estimated)
Location: Dubai, United Arab Emirates
Company: AIMS Healthcare
Description:
A growing organization in the healthcare and customer service sector is seeking a dedicated Customer Care Executive to join its team. This role is ideal for individuals who are passionate about delivering excellent customer service and building strong, long-term client relationships.
The selected candidate will be responsible for handling customer inquiries across multiple communication channels, supporting appointment management, and ensuring a smooth and positive customer experience. The role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities:
• Handle customer inquiries via phone, email, WhatsApp, and other communication channels.
• Assist with appointment scheduling, rescheduling, and cancellations.
• Provide accurate information regarding services, procedures, and customer support processes.
• Follow up on customer requests, appointments, and feedback to ensure satisfaction.
• Resolve customer concerns in a professional and efficient manner.
• Maintain accurate customer records and update CRM or internal systems.
• Coordinate with internal teams to ensure smooth service delivery.
• Support customer retention and engagement initiatives.
Requirements:
• Minimum 1 year of experience in customer care, customer service, call center, reception, or client relations.
• Strong verbal and written communication skills in English.
• Arabic language skills are considered an advantage.
• Excellent interpersonal, problem-solving, and organizational abilities.
• Proficiency in MS Office, CRM systems, and general computer applications.
• Bachelor’s degree or equivalent qualification preferred.
• Strong knowledge of:
• Customer Service Operations and Client Communication
• CRM Systems and Appointment Management
• Customer Handling, Problem Solving, and Service Delivery
CV Job Description Matcher See how well your CV matches this job and get tips to improve your chances AI Tool
This tool helps you see how closely your CV matches a job description. It also gives you simple suggestions on what to improve so you have a better chance of getting shortlisted.
Never pay anyone for job applications, interview tests, or job interviews. A genuine employer will never ask you for payment under any circumstances.