Customer Service Officer - Mombasa Branch (Fixed Term)
Posted:
Company Details
Name:Old Mutual Kenya
Industry:
Banking
Website:
http://www.oldmutual.co.ke/
Description:
Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Mombasa County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Job Description
- Enforce underwriting controls including on-boarding, certificates, booking of business, documentation.
- Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.
- Ensure profitability of the branch through quality control and on-boarding.
- Quality documentation timely turn around - TAT and.
- Excellent customer service and retention support.
KEY RESPONSIBILITIES
- Enforce underwriting controls.
- Ensure clean and accurate data capture.
- Timely preparation of quotations and follow up.
- Debiting of premiums and processing of policy documents within set timelines.
- Processing and checking of underwriting Documents.
- Issuing & signing of Motor Certificates and Yellow cards.
- Ensure that work is done within the set standards of service and TAT.
- Give quality customer service to all clients.
- Safe keeping of security documents.
- Daily scanning and indexing of mails.
- Initiating motor valuation and follow up.
- Adherence to the credit control policy.
- Follow up renewals and ensure maximum retention of profitable accounts.
- Timely processing refunds and follow up.
- 100% Adherence to the authority matrix.
- Ensure registry is fully maintained, orderly and up to date.
- Ensure compliance of AML and PEP guidelines.
- Ensure cross sale and up sale opportunities are maximized.
- Perform any other duties as may be required by the management.
SKILLS AND COMPETENCIES
- Basic Underwriting skills and product knowledge.
- Customer service skills.
- Good Communication Skills.
- Computer Literate.
QUALIFICATIONS (Academic, Professional, Experience)
Qualifications:
- Degree preferably insurance.
333 open positions on Semasocial right now
· 158 open positions in Mombasa County, Kenya
· 12 posted in the last 7 days
Contact Information
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