Customer Support, Office Administration
Posted:
Company Details
Industry:
Consulting
Website:
https://accurex.co.ke/
Description:
Accurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs. We take our time and resources to be well-informed of the lates…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Customer Service
Job Description
Job Role
- The Customer Support Officer ensures client satisfaction through effective handling of inquiries, complaints, and service requests. The role supports calibration, repairs, and maintenance contracts for weighing equipment.
PURPOSE OF THE ROLE
- Deliver excellent after-sales service.
- Resolve customer issues promptly and professionally.
- Support technical teams in service delivery.
- Enhance customer loyalty and retention.
DUTIES AND RESPONSIBILITIES
Customer Service & Support
- Handle customer inquiries and complaints.
- Coordinate service requests for calibration and repairs.
- Maintain service records and follow-up actions.
Technical Support Coordination
- Liaise with technical teams for timely service delivery.
- Support maintenance contract management.
- Ensure accurate documentation of service activities.
Client Relationship Management
- Build trust and long-term relationships with clients.
- Provide product and service guidance.
- Gather feedback to improve service quality.
QUALIFICATIONS
- Diploma/Degree in Customer Service, Business Administration or related field.
- 3–5 years’ experience in customer support, preferably in technical/industrial services.
- Knowledge of weighing equipment and calibration processes is an advantage.
COMPETENCIES
- Customer service management
- Complaint handling and resolution
- Service coordination and scheduling
- Documentation and reporting
- Knowledge of calibration and maintenance processes
- CRM and support systems utilization
328 open positions on Semasocial right now
· 6730 open positions in Nairobi County, Kenya
· 8 posted in the last 7 days
Contact Information
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