Description:Accurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs. We take our time and resources to be well-informed of the latesโฆAccurex Consultants, being founded in 1998, is a Management Consulting center with a highly qualified team of dedicated management & human resource experts. We are the one stop Centre for all of your management and Human Resource needs. We take our time and resources to be well-informed of the latest and most transformative Leadership and Management solutions. Our training elements are structured to extremely nurture your individual achievement and generate high staff performance as per your desired needs.View moreView less
The Customer Support Officer ensures client satisfaction through effective handling of inquiries, complaints, and service requests. The role supports calibration, repairs, and maintenance contracts for weighing equipment.
PURPOSE OF THE ROLE
Deliver excellent after-sales service.
Resolve customer issues promptly and professionally.
Support technical teams in service delivery.
Enhance customer loyalty and retention.
DUTIES AND RESPONSIBILITIES
Customer Service & Support
Handle customer inquiries and complaints.
Coordinate service requests for calibration and repairs.
Maintain service records and follow-up actions.
Technical Support Coordination
Liaise with technical teams for timely service delivery.
Support maintenance contract management.
Ensure accurate documentation of service activities.
Client Relationship Management
Build trust and long-term relationships with clients.
Provide product and service guidance.
Gather feedback to improve service quality.
QUALIFICATIONS
Diploma/Degree in Customer Service, Business Administration or related field.
3–5 years’ experience in customer support, preferably in technical/industrial services.
Knowledge of weighing equipment and calibration processes is an advantage.
COMPETENCIES
Customer service management
Complaint handling and resolution
Service coordination and scheduling
Documentation and reporting
Knowledge of calibration and maintenance processes
CRM and support systems utilization
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