Senior Officer, Business Analysis

Principal Accountabilities

• Discover and document business requirements by engaging with different teams across the organisation to understand their needs and constraints
• Ratify and express clear business goals, ensuring that they are aligned with the organisation’s strategic priorities
• Collaborate with the Solutions Architecture team to guarantee compliance with organisational standards and practices
• Partner with test engineers to design and develop comprehensive test cases that ensure the functionality meets the documented requirements
• Work with Business Functions to document as-is and to be process maps, utilising tools as defined by the Business Analysis and Architecture methodology
• Monitor and report on the progress of the project to stakeholders to ensure transparency and accountability
• Encourage and promote a culture of inclusivity and diversity in all activities, ensuring equitable treatment for all stakeholders

Experience and Skills
Essential

• Foundational experience in discovering and documenting business requirements supported by exceptional verbal and written communication skills to articulate complex concepts clearly
• Proficient experience in modelling business processes and translating them into system requirements
• Experience in analysing data, drawing actionable insights, and problem-solving using various analytical techniques.
• Experience with business analysis tools and methodologies, such as UML, BPMN, and software development lifecycle (SDLC) frameworks
• Ability to build and maintain strong relationships with team members, stakeholders, and partners.
• Experienced in collaborating effectively with cross-functional teams including solutions architecture and test engineering
• Considerable experience in engaging with diverse stakeholders to understand their needs and constraints. Adept at facilitating workshops and discussions to gather requirements and foster consensus
• Ability to partner with test engineers to design test cases that verify functionality against documented requirements

Desirable

• Familiarity with project management tools (e.g., JIRA, Trello) and office suites (Excel, Word, PowerPoint)
• Proficient in conflict resolution techniques to address and mediate stakeholder disagreements and ensure project continuity

Education and Qualifications 
Essential

• Bachelor’s degree or equivalent work experience
• Understanding of a structured Project methodology (e.g. PRINCE2) or accredited Project Management training (APM or PMI)

Desirable

• Non-profit sector knowledge/experience (especially international development projects)
• Second language – French, Spanish or Arabic