Technical Support Representative

We are looking for a Systems Support Agent responsible for the setup, ongoing support, and maintenance of the General Ledger within supported payroll engines.

This role ensures proper configuration of the GL system, daily operational stability, and reliable integration between the GL and auxiliary systems. Additionally, the person will work closely with external clients to ensure successful implementations, reporting accuracy, and compliance with controls in production environments.

Key Responsibilities.

• Configure and maintain General Ledger (GL) system components.
• Diagnose and resolve GL-related issues, including payroll errors.
• Monitor GL processing to ensure data accuracy, integrity, and completeness.
• Support accounting close processes: daily, monthly, quarterly, and annual.
• Ensure compliance with project deadlines.
• Maintain timely communication with clients via email and phone.
• Assist in maintaining client GL files (updates or missing accounts).
• Act as the main point of contact for GL-related incidents and requests.
• Perform root cause analysis for recurring issues.
• Manage, prioritize, and document incidents and changes until resolution.

Requirements & Skills.

• Between 6 months and 1 year of experience in GL system support or configuration, or similar roles in production environments.
• Excellent verbal and written communication skills, with a strong customer service focus.
• Ability to work independently with high attention to detail.
• Strong analytical, troubleshooting, and documentation skills.
• Proven ability to handle multiple tasks in dynamic environments.