Quality Excellence & Continuous Improvement Manager
Posted:
Company Details
Name:d.light
Industry:
Oil & Energy
Website:
http://www.dlight.com/
Description:
d.light is a global leader and pioneer in delivering affordable solar-powered solutions designed for the two billion people in the developing world without access to reliable energy. d.light provides distributed solar energy solutions for households and small businesses that are transforming the way…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
KES Unspecified / month
Other Pay:
Benefits
Job Category:
Engineering
Job Description
Key Responsibilities
Quality Excellence & Continuous Improvement
- Lead quality excellence initiatives across products, service operations, supply chain, and partner networks.
- Identify systemic quality issues and drive sustainable improvement actions.
- Establish and monitor quality improvement roadmaps.
- Drive continuous improvement projects using Lean, Six Sigma, and structured problem-solving methodologies.
- Promote best practices and lessons learned across regions and functions.
Product Failure Analysis & Root Cause Investigation
- Lead detailed investigations of product failures observed in the field.
- Analyze warranty returns, customer complaints, service center findings, and reliability data.
- Validate effectiveness of corrective and preventive actions.
- Perform deep-dive failure analysis to identify root causes and failure mechanisms.
- Coordinate technical reviews and corrective actions with Engineering, Product Management, Quality, Suppliers, and Manufacturing Partners.
Product Reliability Improvement
- Monitor product reliability performance across Africa markets.
- Identify recurring product issues and reliability risks.
- Support reliability validation and verification activities.
- Drive initiatives to improve durability, robustness, and overall product performance.
- Provide technical recommendations based on field learning and failure analysis.
Customer Experience Improvement
- Identify quality issues impacting customer satisfaction and product adoption.
- Work closely with Customer Experience, Service Operations, and Commercial teams to reduce customer pain points.
- Lead initiatives aimed at reducing repeat failures, service visits, and warranty claims.
- Drive improvements in customer satisfaction and overall product ownership experience.
Cross-Functional Collaboration
- Act as the focal point for quality improvement initiatives across Africa.
- Coordinate with:
- Product Management
- Product Quality Teams
- Engineering
- Service Operations
- Supply Chain
- Suppliers
- Contract Manufacturers
- Ensure timely implementation and closure of improvement actions.
Data Analytics & Performance Management
- Develop and maintain quality dashboards and performance reports.
- Analyze trends related to:
- Product Returns
- Warranty Claims
- Customer Complaints
- Service Center Defects
- Repeat Failures
- Product Reliability
- Present actionable insights and recommendations to leadership teams.
Qualifications
Education
-
Bachelor's Degree in Electronics Engineering, Electrical Engineering, Mechatronics, Mechanical Engineering, Industrial Engineering, or a related discipline.
- A Master's Degree is an added advantage.
Experience
- >5 years of experience in:
- Quality Engineering
- Reliability Engineering
- Product Quality
- Customer Quality
- Continuous Improvement
- Field Quality
- Experience in Consumer Electronics, Solar Products, Energy Storage Systems, Inverters, Batteries, Home Appliances, Telecommunications Equipment, or related industries.
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