Principal ICT Technical Support Officer
Posted:
Company Details
Name:ICT Authority
Industry:
Government Administration
Website:
http://icta.go.ke/
Description:
The Information and Communication Technology (ICT) Authority is a State Corporation under the Ministry of Information Communication and Technology. The corporation was established in August 2013. The Authority is tasked with rationalising and streamlining the management of all Government of Kenya IC…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
Mandatory
Job Location:
Nairobi County, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Other Pay:
Benefits
Job Category:
Telecommunications
Job Description
Job Specifications
Specific duties and responsibilities will entail:-
- Ensuring continuity of computer system services for computer users by providing the technical expertise;
- supervising the installation of computer software products, modify/repair hardware and resolve technical problems;
- Participating in the testing of new technology;
- Verifying change requests and specifications and recommending appropriate action;
- Installing computer hardware operating systems and applications/systems;
- Configuring computer hardware operating systems and applications/systems;
- Participating in testing and evaluation of new technologies;
- Assessing the risks associated with ICT changes;
- Updating central e-records of assets of MCDAs;
- Monitoring and maintaining computer systems/applications and networks of MCDAs including emails, websites and database systems;
- Troubleshooting hardware, software and network faults;
- Participating in preparing documents, manuals and reports;
- Advising ICT Users on specifications and quality of ICT resources such as including printers, computers and other accessories;
- Logging, analyzing and resolving minor incidents and customer queries;
- Receiving and referring complex ICT issues to appropriate offices; and
- Preparing regular reports on ICT queries and responses from end users.
Job Specification
Personal Specifications
For appointment to this grade, an officer must have:
- At least five(5) years relevant work experience in Public Service or Private Sector;
- Bachelors degree in Computer Science, Computer Engineering or any other equivalent qualification from a recognized institution;
- Masters degree in any of the following:- Computer Science, Information Technology, Network Administration, Software engineering or related field
- Professional Diploma/Certificate in the related field;
- Certificate in Management Course lasting not less than four (4) weeks from recognized institution;
- Met provisions of Chapter Six of the Constitution; and
- Shown merit and ability as reflected in work performance and results.
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Contact Information
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