Key Responsibilities

Project Management

• Lead strategic projects that improve collection performance and operational efficiency.
• Define project scope, timelines, and success metrics.
• Coordinate cross-functional teams including IT, operations, and external partners.
• Ensure successful implementation and transition of projects into daily operations.

Product Ownership

• Act as Product Owner for operational tools and system improvements.
• Define product requirements, user stories, and workflows.
• Work closely with development teams to prioritize features and ensure solutions meet operational needs.
• Oversee testing, rollout, and operational handover.

Process Development

• Design and improve scalable operational processes for debt collection teams.
• Identify opportunities to improve efficiency through technology and automation.
• Establish clear operational procedures and standards for collection activities.

Data & Performance

• Monitor operational KPIs and project outcomes.
• Use data insights to identify improvement opportunities.
• Implement solutions that improve collection performance and operational productivity.

Operational Improvements

Support initiatives such as:

• Implementing digital tools that enhance communication with clients.
• Optimizing call center and field collection processes.
• Improving systems for portfolio monitoring and case tracking.
• Developing scalable onboarding and training processes for collection agents.
• Introducing automation and data-driven decision-making in collection operations.

What you will need:

• 3+ years of experience in project management, product management, operations improvement, or debt collection.
• Experience working with technology teams or digital products.
• Strong organizational and problem-solving skills.
• Ability to manage multiple complex projects simultaneously.
• Excellent stakeholder management and communication skills.
• Data-driven mindset with the ability to translate insights into operational improvements.