Posted:1 hour ago
By:Hiring Kenya
Company Details
Industry:
Non-Profit Organization Management
Description:
The International Union for Conservation of Nature (IUCN) is a membership Union uniquely composed of both government and civil society organisations. It provides public, private and non-governmental organisations with the knowledge and tools that enable human progress, economic development and nature conservation to take place together. Created in 1948, IUCN has evolved into the world’s largest and most diverse environmental network. It harnesses the experience, resources and reach of its 1,300 Member organisations and the input of some 16,000 experts. IUCN is the global authority on the status of the natural world and the measures needed to safeguard it. Our experts are organised into six commissions dedicated to species survival, environmental law, protected areas, social and economic policy, ecosystem management, and education and communication. The ability to convene diverse stakeholders and provide the latest science, objective recommendations and on-the-ground expertise drives IUCN’s mission of informing and empowering conservation efforts worldwide. We provide a neutral forum in which governments, NGOs, scientists, businesses, local communities, indigenous peoples groups, faith-based organisations and others can work together to forge and implement solutions to environmental challenges. By facilitating these solutions, IUCN provides governments and institutions at all levels with the impetus to achieve universal goals, including on biodiversity, climate change and sustainable development, which IUCN was instrumental in defining. Combined, our knowledge base and diverse membership make IUCN an incubator and trusted repository of best practices, conservation tools, and international guidelines and standards. As the only environmental organisation with official United Nations Observer Status, IUCN ensures that nature conservation has a voice at the highest level of international governance. IUCN’s expertise and extensive network provide a solid foundation for a large and diverse portfolio of conservation projects around the world. Combining the latest science with the traditional knowledge of local communities, these projects work to reverse habitat loss, restore ecosystems and improve people’s well-being. They also produce a wealth of data and information which feeds into IUCN’s analytical capacity. Through their affiliation with IUCN, Member organisations are part of a democratic process, voting Resolutions which drive the global conservation agenda. They meet every four years at the IUCN World Conservation Congress to set priorities and agree on the Union’s work programme. IUCN congresses have produced several key international environmental agreements including the Convention on Biological Diversity (CBD), the Convention on International Trade in Endangered Species (CITES), the World Heritage Convention, and the Ramsar Convention on wetlands. We continue to help these conventions strengthen and evolve so that they can respond to emerging challenges. Our Member organisations are represented by the IUCN Council - the governing body. Headquartered in Switzerland, IUCN Secretariat comprises around 900 staff in more than 50 countries. Our vision A just world that values and conserves nature. Our mission Influence, encourage and assist societies throughout the world to conserve the integrity and diversity of nature and to ensure that any use of natural resources is equitable and ecologically sustainable. Our history IUCN was founded in October 1948 as the International Union for the Protection of Nature (or IUPN) following an international conference in Fontainebleau, France. The organisation changed its name to the International Union for Conservation of Nature and Natural Resources in 1956 with the acronym IUCN (or UICN in French and Spanish). This remains our full legal name to this day. Use of the name "World Conservation Union”, in conjunction with IUCN, began in 1990. From March 2008 this name is no longer commonly used.
Job Description
MAJOR RESPONSIBILITIES:
- Regional IT Service Delivery: Lead the implementation, management, and support of end-user computing, network infrastructure, systems, and IT services for the International Union for Conservation of Nature (IUCN) Eastern and Southern Africa Regional Office (ESARO) and all Country and Project Offices in the region.
- Infrastructure & Systems Management: Oversee planning, deployment, maintenance, and lifecycle management of hardware, software, network equipment, telecommunications, and collaboration tools.
- Cybersecurity & Compliance: Ensure systems security, data protection, patch management, backups, and compliance with IUCN global IT policies and standards.
- User Support & Helpdesk Coordination: Provide responsive technical support, manage incidents and service requests, and participate in the global “follow-the-sun” support model, including backup support to other regions when required.
- IT Asset & Vendor Management: Maintain IT asset inventories, coordinate procurement and vendor relationships, manage licenses and service contracts, and support timely processing of IT-related payments.
- Business Continuity & Event Support: Ensure IT operational continuity, respond to critical incidents (including outside normal hours when necessary), and provide technical support for regional meetings, events, and global Congresses
SPECIFIC DUTIES:
- IT Strategy, Planning & Service Delivery;
- Contribute to the development and implementation of global end-user computing, network/systems, and software acquisition standards to support programme delivery, projects, and special events.
- Plan and manage regional IT infrastructure and services in coordination with the Global Information Systems team at HQ.
- Evaluate user needs and service effectiveness, recommending scalable, secure, and globally aligned technology solutions.
- Lead regional ICT projects, infrastructure planning, budgeting inputs, and vendor coordination.
- Systems & Infrastructure Administration;
- Administer and maintain regional IT infrastructure, including servers, end-user devices, LAN/WAN, VPNs, firewalls, DNS/DHCP, and hybrid cloud environments.
- Manage and optimize cloud infrastructure (including AWS) to ensure high availability, performance, cost efficiency, and security compliance.
- Administer enterprise platforms including Microsoft 365, Active Directory, Azure AD, Windows Server, ERP, HRIS, CRM, and related enterprise systems.
- Oversee configuration, deployment, patch management, updates, and standard system imaging using centralized tools (e.g., SCCM).
- Monitor system performance and ensure minimal downtime through proactive maintenance.
- Cybersecurity, Compliance & Business Continuity;
- Implement and manage cybersecurity controls including endpoint protection, firewalls, threat detection, and synchronized security solutions.
- Ensure software license compliance and IT asset management across all regional offices.
- Conduct backup and recovery operations, disaster recovery testing, and business continuity planning.
- Identify, assess, and mitigate security threats in alignment with global IT policies and standards of the International Union for Conservation of Nature (IUCN).
- End-User Support & Capacity Building;
- Provide advanced technical support for hardware, software, enterprise applications, cloud services, standard global computing image and special software set-ups and network infrastructure.
- Manage lifecycle support for laptops, desktops, tablets, mobile devices, VoIP phones, printers, and videoconferencing systems.
- Provide remote user support and collaborate within the global “follow-the-sun” IT support framework.
REQUIREMENTS
Education;
- University degree or equivalent in Computer field
Work Experience;
- Minimum 2 years’ experience in End User Computing, Network/Systems environment using Windows based desktops and laptops (Windows 11 and higher) as well as Apple iOS and/or Android mobiles.
- Experience in Standard Configuration and Patch Management (using Microsoft SCCM) and Asset Management; Service Desk management tools and process
Salary: Not specified
Otherpay: Benefits
Education: Diploma
Employment Type: Full Time
