Job Description

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:  

• Sets up and tears down service stations  
• Taking table orders for all food and beverage from the guests and serve in a professional and positive manner. 
• Provides service within Fairmont and Hotel Standards 
• Fosters a welcoming culture 
• Crisp, Efficient Food and beverage service with excellent rapport building – provides an experience, not just a meal. 
• Cash Handling 
• Knowledgeable on menus – food and beverage – Speaks passionately and informatively about the offerings 
• Tailors Service flow to the diner’s needs 
• Review daily reports, arrival, VIP, group following up on action items 
• Aware of all business within hotel on a daily basis and able to guide guests accordingly 
• Work behind the bar as bar server on occasions, and to supervise the smooth running of the outlet. 
• Attend to all guest requests, being constantly aware of anticipating guests needs. 
• Ensure smooth running of each table. 
• Help to ensure the smooth running of all guests requirements and needs on each table. 
• Clear away any used crockery, cutlery etc. 
• On occasions, be allocated to the buffets to check for replenishment, cleanliness and respond to guest requests. 

Qualifications

• Minimum 1 year experience in Food and Beverage preferably at a luxury property
• An operational knowledge and proficiency in Point-of-Sale System an asset 
• Excellent written/verbal communication and interpersonal skills  
• Strong guest service orientation 
• Able to balance a variety of conflicting priorities while providing guest service