Key Duties and Responsibilities

• Handle incoming and outgoing calls professionally and efficiently.
• Respond to guest and tenant inquiries via phone and email.
• Address complaints, concerns, and service requests promptly and professionally.
• Conduct telesales activities to promote services and increase occupancy or service uptake.
• Maintain accurate customer records and interaction logs.
• Follow up on client requests and ensure timely resolution.
• Coordinate with relevant departments to resolve service issues.
• Assist in guest check-ins, bookings, and related administrative tasks where applicable.
• Prepare daily, weekly, and monthly customer service reports.
• Support retention initiatives and enhance customer satisfaction levels.

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, Customer Service, or related field.
• Minimum 2–3 years’ experience in hospitality, service industry, or property management
• Experience handling tenants or guests is highly preferred.
• Proven experience in telesales is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer handling skills.
• Tech-savvy with proficiency in MS Office (Word, Excel, Outlook).