About the Role

• We are seeking a proactive and detail-oriented Credit Controller to join our Finance Team. The role is responsible for monitoring customer accounts, assessing creditworthiness, managing outstanding debts, and ensuring timely collection of receivables.
• You will play a key role in supporting healthy cash flow, minimizing credit risk, and building strong customer relationships in line with company credit policies.

Key Responsibilities

• Credit Management
• Evaluate customer credit applications and recommend credit limits as per company policy.
• Monitor and review customer accounts to identify potential payment challenges or credit risks.
• Maintain accurate and updated customer credit files and compliance documentation.
• Collections & Follow-up
• Work closely with the Debt Collection Team to pursue overdue accounts.
• Ensure accurate allocation of customer payments against invoices.
• Communicate proactively with clients regarding outstanding balances, payment terms, and credit issues.
• Negotiate payment plans or settlements and escalate complex cases to the accountant – Receivables.
• Reconciliation & Reporting
• Reconcile customer accounts and resolve discrepancies promptly.
• Prepare and review debtor aging reports; flag long-outstanding accounts for action.
• Generate weekly and monthly collection reports, highlighting trends and risks.
• Support internal and external audit processes with required documents.
• Advanced (Level 2)

Responsibilities

• Develop and implement improved credit control processes and strategies.
• Analyze debtor performance and recommend account suspensions or recovery actions.
• Coordinate with Sales and Customer Service to resolve client disputes quickly.
• Support automation of credit dashboards and monitoring tools.
• Contribute to policy reviews on credit terms and customer classifications.
• Train and mentor Debt Collection Officers.

Qualifications

Education

• KCSE Mean Grade B and above
• Diploma or Degree in Finance, Business Management, or Business Administration.
• CPA II or equivalent qualification (ACCA, CIMA) is an added advantage.

Experience

• Minimum 3 years of experience in credit control, receivables, or debt recovery in a fast-paced environment.
• Proven experience in credit risk assessment, debt collection, and account reconciliation.
• Proficiency in QuickBooks and Microsoft Office Suite.

Skills & Competencies

• Strong analytical and negotiation skills.
• Excellent communication and client relationship management.
• High accuracy and attention to detail.
• Good understanding of credit risk, reconciliations, and reporting.
• Proficiency in Excel, QuickBooks, and ERP systems.
• Ability to work under pressure and meet deadlines.
•  
• High professional integrity and confidentiality.