Work Control Center Manager

Job Responsibilities

• Monitors and helps to manage the scheduled work readiness through meetings, issues resolution, metrics, dashboards, schedule reviews, walkthroughs, etc.
• Responsible for work control, planning, infrastructure, facilities support and plant operations.
• Receive and review service requests and work orders submitted by the customer and determine proper response and actions for delegation.
• Maintain a database of all customer submitted and internal service requests and/ or work orders.
• Participates in future planning and develops plans with all functional areas in O&M and Public Works.
• Provides all required reports as directed.
• Responsible for maintenance, repair, minor construction and operation of facilities to ensure cost effective and reliable support.
• Provides coordination and instructions for building, repairs, upgrading and coordinating office space planning and design, conducting office work environmental studies and preparing facility master plan.
• Ensures a high degree of customer satisfaction by quality on time performance and best return for their investment.

Required Qualifications

• Two (2) plus years of experience in administering ERP System Transactions
• Bachelor’s degree in an associated discipline preferred.
• Eight (8) years’ experience in facilities maintenance, base camp maintenance, or related field.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization.
• Must be able to speak, read, and comprehend English.

Preferred Qualifications

• Knowledge of ERP Business System Applications
• Knowledge of business practices and procedures plus facility planning management.
• Knowledge of the functions and operations of major U.S. agencies.
• Excellent supervisory, leadership, planning, decision making and scheduling skills.
• Detail oriented with the ability to handle multiple tasks independently.
• Effective oral, written and interpersonal skills.
• Knowledge of various computer applications including Microsoft Office.
• Additional knowledge/skills may be required by contract or assignment.