Wellness Club Manager at Healthy U
Posted:
Company Details
Name:Healthy U
Industry:
Internet
Website:
https://www.healthyu.co.ke/?srsltid=AfmBOorcEQVJdcz79nfoOLCfB7LGpOKvCPoBZwgnAQNe-9ORiyBO6Joc
Description:
Healthy U was therefore created and has grown from a desire to raise awareness about living a healthier life to becoming the number one health food and supplement provider in Kenya that sets the latest health trends. Now, with over 30 stores in both Kenya and Uganda, we constantly strive to uphold o…
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Job Details
Job Type:
Full Time
Workplace Type:
On-site
Qualification:
Diploma
Job Experience:
2 Years
Job Location:
Nairobi, Kenya
Closing Date:
Undisclosed
Salary:
Undisclosed
Job Category:
Advertising/Media
Job Description
KEY RESPONSIBILITIES
- Own the full member experience lifecycle, managing feedback, queries, and escalations with empathy and professionalism
- Build a thriving Wellness Club community through educational content, exclusive events, and members-only experiences
- Oversee day to day programme operations across in store, e commerce, and app, including rules, T&Cs, rewards, and points mechanics
- Develop and deploy member exclusive offers and seasonal campaigns, partnering with brand suppliers and marketing for rollout
- Analyse performance, member growth, redemption patterns, and ROI, producing monthly dashboards and using segmentation to drive personalisation
- Continuously evolve the loyalty proposition, support new digital features, and explore partnerships that add value to members
QUALIFICATIONS & EXPERIENCE
- Degree in Marketing, Business, Data Analytics or related field
- 2 to 4 years experience in CRM, loyalty management, retail marketing, or digital marketing
- Experience with CRM databases, loyalty platforms or marketing automation tools
- Strong analytical skills with ability to translate data into insights and actions
- Understanding of omnichannel retail and customer lifecycle management
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