KEY RESPONSIBILITIES
- Own the full member experience lifecycle, managing feedback, queries, and escalations with empathy and professionalism
- Build a thriving Wellness Club community through educational content, exclusive events, and members-only experiences
- Oversee day to day programme operations across in store, e commerce, and app, including rules, T&Cs, rewards, and points mechanics
- Develop and deploy member exclusive offers and seasonal campaigns, partnering with brand suppliers and marketing for rollout
- Analyse performance, member growth, redemption patterns, and ROI, producing monthly dashboards and using segmentation to drive personalisation
- Continuously evolve the loyalty proposition, support new digital features, and explore partnerships that add value to members
QUALIFICATIONS & EXPERIENCE
- Degree in Marketing, Business, Data Analytics or related field
- 2 to 4 years experience in CRM, loyalty management, retail marketing, or digital marketing
- Experience with CRM databases, loyalty platforms or marketing automation tools
- Strong analytical skills with ability to translate data into insights and actions
- Understanding of omnichannel retail and customer lifecycle management
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