Virtual Event & Occasion Planner

Position: Virtual Event & Occasion Planner

Date Posted: July 27, 2026

Industry: Travel | Hospitality | Customer Service | Event Planning

Employment Type: Full Time

Experience: Entry-Level | No Previous Experience Required

Qualification: High School Diploma or Bachelor’s Degree in Travel, Hospitality, Business Administration, or Related Field (Estimated)

Salary: Commission-Based (Estimated for this Position)

Location: Atlanta, GA, United States (REMOTE)

Company: Shoreside.Partners

Description:

Shoreside.Partners is seeking a Virtual Event & Occasion Planner to assist clients with creating memorable travel experiences through personalized planning and exceptional customer service. This fully remote opportunity is suitable for individuals who enjoy helping people, researching destinations, and building meaningful customer relationships.

The successful candidate will support clients with vacations, cruises, resorts, flights, and special travel arrangements while guiding them through the booking process. This role provides training, professional development opportunities, flexible work options, and the chance to build valuable customer service and travel planning skills.

Key Responsibilities:

• Provide professional customer support through phone, email, and messaging platforms.

• Respond to customer inquiries and provide accurate guidance throughout the travel planning process.

• Build strong relationships with clients by delivering personalized service and maintaining clear communication.

• Assist customers with selecting and booking cruises, resorts, flights, vacation packages, and other travel experiences.

• Research destinations, travel promotions, and available opportunities based on customer preferences.

• Review travel itineraries, payment schedules, and required travel documentation.

• Maintain accurate booking records, customer information, and reservation details.

• Use travel booking platforms and customer service tools to support daily operations.

• Resolve basic booking-related questions and administrative requests.

• Collaborate with team members to ensure consistent and high-quality customer experiences.

• Participate in training programs and stay updated on travel industry trends and technologies.

Requirements:

• Positive, enthusiastic, and customer-focused attitude.

• Excellent verbal and written communication skills.

• Strong interpersonal skills with the ability to build client relationships.

• Basic computer skills and ability to learn new digital tools.

• Strong organizational and time management abilities.

• Excellent attention to detail.

• Ability to work independently in a remote environment.

• Passion for travel and helping customers create memorable experiences.

• No previous experience required.

• Previous customer service, travel, hospitality, tourism, or event planning experience is preferred.

• Strong knowledge of:

• Customer service, client communication, and relationship management.

• Travel planning, booking procedures, and itinerary coordination.

• Digital tools, remote work processes, and administrative support.