Virtual Customer Support Specialist – WFH
Posted:
Position: Virtual Customer Support Specialist – WFH
Date Posted: July 14, 2026
Industry: Insurance | Customer Support | Financial Services
Employment Type: Full Time
Experience: Sales or Customer Support Experience Preferred (Training Provided)
Qualification: Bachelor’s Degree, Diploma, or Equivalent Qualification Preferred
Location: United States, REMOTE
Company: RemoteHunter
Description:
RemoteHunter is connecting qualified candidates with a leading organization in the life insurance and accidental benefit coverage sector. The client specializes in providing personalized supplemental insurance solutions for veterans, union members, and their families, helping communities secure their financial futures through accessible insurance products.
The Virtual Customer Support Specialist – WFH role focuses on building relationships with members, understanding their insurance needs, and providing suitable coverage solutions. The successful candidate will support members throughout the application process, provide ongoing policy assistance, and maintain high standards of service, compliance, and trust while working remotely.
Key Responsibilities:
• Connect with members daily to understand their insurance needs and provide personalized support.
• Recommend suitable supplemental insurance solutions based on member requirements.
• Guide customers through insurance applications with professionalism and accuracy.
• Provide ongoing policy support, including policy reviews and claims assistance.
• Maintain compliance standards while ensuring transparent and trustworthy customer interactions.
• Build strong relationships with members through effective communication and service.
• Manage customer interactions efficiently in a remote work environment.
Requirements:
• Excellent verbal and written communication skills.
• Self-motivated with a strong desire to achieve goals and deliver results.
• Comfortable using technology and managing tasks remotely.
• Strong problem-solving abilities with a solution-focused approach.
• Sales experience is preferred but not required; training will be provided.
• Ability to obtain a Life Insurance License.
• Must be legally authorized to work in the United States.
• Strong knowledge of:
• Customer service, member support, and relationship management
• Insurance products, policy assistance, and compliance procedures
• Remote communication tools and digital work processes
Benefits Package:
• Fully remote work flexibility.
• Commission-based compensation with unlimited earning potential.
• Performance-based incentives and rewards.
• Union membership with OPEIU Local 277 providing employee support and stability.
• Equal opportunity workplace with an inclusive environment
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