Virtual Assistant I

Position: Virtual Assistant I

Date Posted: July 18, 2026

Industry: Customer Support | Home Services | Insurance Technology | Virtual Assistance

Employment Type: Full Time

Experience: Minimum 4 Years of Bilingual Customer Service Experience | 2+ Years of Executive Assistant Experience Preferred

Qualification: High School Diploma or Equivalent Required | Bachelor’s Degree Preferred

Salary: $19.00 Per Hour

Location: United States (REMOTE)

Company: Porch Group

Description:

Porch Group is seeking a Virtual Assistant I to support its ACC teams by managing customer communications and delivering exceptional remote assistance. The role focuses on handling calls, texts, emails, appointment scheduling, client inquiries, and maintaining accurate customer information across multiple systems.

The successful candidate will serve as a front desk representative, ensuring smooth customer interactions while following company procedures and service standards. This position requires strong communication skills, attention to detail, bilingual proficiency, and the ability to manage multiple tasks in a fast-paced remote environment.

Key Responsibilities:

• Handle incoming calls, texts, and emails for assigned companies.

• Respond to customer inquiries, provide accurate price quotes, and promote home inspection services.

• Schedule appointments using booking and calendar management systems.

• Manage office correspondence through email, text messages, and voicemail.

• Maintain accurate client notes, records, and information across multiple platforms.

• Follow company Standard Operating Procedures (SOPs) to ensure consistent service quality.

• Manage appointment calendars and support front desk operations.

• Make independent decisions and use good judgment when handling customer situations.

• Provide timely and professional communication with customers and internal teams.

• Collaborate with team members to improve customer service processes and efficiency.

Requirements:

• Minimum 4 years of experience in bilingual customer service roles.

• Minimum 2 years of experience as an Executive Assistant or equivalent position.

• Minimum 2 years of remote work experience.

• Fluent English communication skills with bilingual proficiency in another language.

• Strong communication, note-taking, and data entry skills.

• Proficiency with standard software applications and web-based tools.

• Ability to manage email, chat, text, and multiple communication channels.

• Strong multitasking skills with excellent attention to detail.

• Ability to follow procedures while demonstrating independent judgment.

• Comfortable working on a computer for extended periods.

• Must be available to work in eligible U.S. states as specified by the company.

• Strong knowledge of:

 • Customer service operations and client communication

 • Virtual assistance tools and digital communication platforms

 • Appointment scheduling and electronic record management

Benefits:

• $19.00 per hour pay rate, with potential variation based on experience and location.

• Health, dental, and vision insurance.

• Life insurance, AD&D, and disability coverage.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Retirement plan including 401(k) with employer match and Roth options.

• Paid vacation, holidays, sick leave, and parental leave.

• Employee Assistance Program and wellness support resources.

• Identity theft protection, travel assistance, and employee discounts