Virtual Assistant

Role Overview

Support the day-to-day operations of a clinical practice from a remote setting, serving as a dependable first point of contact for patients and prospective patients. You’ll coordinate appointments, keep administrative records current, and help the clinical team stay on top of routine tasks so patients receive timely, organized service.

Key Responsibilities

• Answer incoming calls and respond to patient questions and new-patient inquiries with a professional, welcoming approach.
• Arrange consultations and physical therapy appointments, and follow up with current and prospective patients by phone, email, or text.
• Review and address email and voicemail messages promptly, directing clinical matters to the appropriate team member when needed.
• Assist with insurance-related administrative work as requested.
• Update patient records, scheduling details, and administrative tracking documents accurately.
• Provide general administrative support to clinicians and other practice staff.
• Help with marketing tasks, including preparing or contributing to social media content.
• Take on additional administrative assignments and special projects as the practice’s needs evolve.

Requirements & Qualifications

• Strong written and verbal communication skills, with a courteous, patient-centered manner.
• Excellent organization and attention to detail, including when handling patient information and multiple follow-up tasks.
• Ability to work independently, set priorities, and meet deadlines while working remotely.
• Working proficiency with Google Workspace, including Gmail, Calendar, Sheets, and Docs, and confidence using digital records and administrative tools.
• Sound customer-service judgment and a proactive approach to resolving routine issues.
• Previous experience in administration, customer service, healthcare, or a medical office is preferred.