Operations & Administration Officer

Role Overview

This role keeps day-to-day operations running smoothly while helping the business deliver reliable service to clients. You will coordinate office activity, support internal teams, maintain regulatory compliance and contribute to business development by strengthening client relationships and spotting potential opportunities.

Key Responsibilities

• Coordinate daily operational and administrative work, following up on issues that could disrupt service delivery.
• Work with internal teams to organise schedules, clarify priorities and keep activities moving on time.
• Maintain professional relationships with clients, respond to their needs and support ongoing account engagement.
• Prepare presentations and other materials for client discussions and business development activities.
• Identify potential opportunities for growth and share relevant insights with the business.
• Monitor compliance with applicable county and regulatory requirements, and keep supporting records organised.
• Maintain accurate operational records and provide timely information to stakeholders.

Requirements & Qualifications

• Diploma in Business Administration, Operations Management or a related field.
• At least five years of experience in operations or administration, including work in a busy office environment.
• Strong written and verbal communication, negotiation and interpersonal skills.
• Sound problem-solving ability and a practical approach to resolving operational issues.
• Excellent organisational skills, with the ability to manage responsibilities independently and support business growth.